Our apologies for the very honest feedback as we felt that we did not get a clear picture of what we were booking which caused us to be pretty upset and shocked.
We wanted a hotel near Chitose Airport as we have a morning flight the day after, and chose Koko as it is a chain of hotel, while the service by the team is really top notch, she spoke English, the amenities were there but we really could not accept the hotel room itself as it was not what we expected from the description, price point & photos.
We are really thankful for the lady at the front desk who was nothing but helpful even thou we put in a request to modify our booking as the room was not what we expected and we could not feel comfortable or rest and decided to end the booking early.
Pros -
Location is great with lots of food around, close to Chitose airport
Cons -
Parking was at the building opposite and made of scaffoldings and was pretty run down, did not have a lift and our luggage’s were too heavy, we had to pull it down the slope meant for car and the carpark was creepy.
The room was really, really run down, corners were dirty & there was a consistent ringing / beeping sound that sounded like alarm, the kind front lady helped to check and said it was caused by the fridge but it was really disturbing and we could not rest the entire night.
Especially one of the door hinge seems to be damaged and is replaced by tapes instead.
The bedsheets had stains that looked like blood? And the male guest was walking around in gown scrubs which made us feel really disturbed. We felt that this was more of a 1* hotel rather than 3* as shown on Trip when booking, as the pricing was similar to our 3* hotel at Sapporo but the difference was shocking.
Sound proofing is absent too, there were people talking, walking outside that we can hear clearly.
Photos showed 3 beds in a row which we felt the space would be suitable but didn’t know it could be of a different layout and when we entered we were really shocked. There is no space to open luggage except on the bed itself.
To be honest, the service was great but if you’re there for a holiday, it is really not recommended because it is really hard to rest there properly. But if you’re just there for a couple of hours or to stop by before airport then you may consider.
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