Отзывы об отеле Great Canadian Casino Resort Toronto

Это просто смешно. Отель потребовал плату за обслуживание, когда я спросил, можно ли принести вилку в номер.

Это невероятно неприятный и ужасный отель. Они обещали продлить мое пребывание, но не вернули деньги за ключ от номера. Когда я вернулась, моей косметички не было, и они сказали, что персонал забрал ее после работы и не смог найти.

Обслуживание в отеле было ужасным. Мы забронировали и оплатили номер за неделю вперед и сообщили отелю, что приедем поздно и нам нужен зарезервированный номер. Отель согласился. Однако, когда мы приехали, нам сказали, что двухместных номеров нет, только номера с двумя односпальными кроватями. Я попросила повысить категорию номера до двухместного, но на ресепшене сказали, что таких номеров нет. После одной ночи отель так и не пришел убирать номер. Когда я позвонила на ресепшен, чтобы узнать, почему его не убрали, мне сказали, что это ошибка. Я попросила их немедленно убрать номер, но они сказали, что уже слишком поздно и уборка закончилась. Затем я попросила принести три полотенца, и они сказали, что, поскольку проживало только два человека, они могут дать только два. Я никогда не видела такого ужасного отеля. Они даже не пытались решить проблему и продолжали отказывать.

Молочный чай был так себе, не очень вкусный.

Комната большая и удобная

Чисто и аккуратно, отлично

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Amazing property. Great services including Casino, Restaurants, indoor pool, free parking +++

⭐ 1 Star – Unacceptable service, inconsistent explanations and poor management My experience at the Great Canadian Casino Resort Hotel was extremely disappointing and frankly unacceptable. I left my room in the morning, and when I returned, it had not been cleaned at all. Towels were still all over the floor, the bed was untouched, and nothing had been cleaned. The only thing that had changed was that two bottles of water were left behind, which clearly shows that staff did enter the room but chose not to clean it. When I reported this at the front desk and showed photos, the initial response from the staff member was that rooms are only cleaned every other day. Shortly after, this explanation suddenly changed to claiming that I had refused housekeeping service, which is completely false. I never refused anything, and I did not even see or speak to housekeeping at any point. This level of inconsistency is extremely concerning and gives the impression that staff are simply making up explanations to avoid responsibility. After this, I had to wait for quite some time for the manager. Eventually, Carlos / Carlo arrived, the front desk manager on April 2nd around 11:15 PM, and his attitude was unfriendly, dismissive, and unprofessional. Instead of taking responsibility, he repeated the claim that I refused service and said they would “investigate,” without offering any immediate solution. When I pointed out that resolving guest issues is literally his responsibility as a manager, he still failed to act. What should have been their problem became mine. This is not just poor service, this is a complete failure in management and these kind of “managers” never should become managers! A housekeeping mistake can happen. However, lying about a guest, shifting blame, and refusing to take responsibility at a management level is far worse. That is what truly made this experience unacceptable. It is honestly a huge shame for the owners of this beautiful resort. They have clearly invested a significant amount of money into building something impressive, but placing the wrong person in a management position completely undermines that effort. That is incredibly unfortunate. The only positive note is that the night housekeeping staff member, Francis, was kind, helpful, and professional. He brought towels and genuinely tried to assist, which I appreciate. Unfortunately, due to the poor handling, lack of accountability, and unprofessional management, I would absolutely not stay here again and strongly advise others to reconsider.

Spacious and tidy hotel, convenient location,staffs are helpful

Great hotel with good entertainment. We played at the casino as late as we wanted without worrying about the drive back.

Very good loved the room.

Went to see a show we stayed overnight in the hotel everything was good it’s always nice to enjoy the ambiance. The staff are wonderful and welcoming.

Dirty towels. Reported it 8 times on 8 different occasions. No response. Bring your own from home.