One King West Hotel and Residence

We were happy of the place and the location. We were supposed to give 5 star. But an incident happened when we left. I requested for a cab to bring us to Billy Bishop airport and a lady assisted us well. We were informed that the cab is already outside, we placed all our stuffs in the cab and we sat inside ready to leave. But another guy also requested for a cab right after us. A very accommodating and friendly staff (Indian) helped us bring our luggages outside. (He was really kind, assisted us regardless of our nationality.) But when we were about to leave the guy (White, could be America ) who also asked for a cab webt outside assuming that our cab was his. The front desk (Chinese) asked the other staff (Indian) to ask us out of the cab, the Indian guy explained that we asked for a cab first but the Chinese guy didn't bother to listen. All he wants was for us to get out of the cab, didn't even apologize.

The rooms are cleaned very well. Good location and room size. Staff is friendly too

Checkin was quick and easy. They were very friendly. Our room was perfect for our staycation weekend. Very large, comfortable king size bed, and chrome cast tv to watch our own movies.

這是一家黑店，同志們下單前做好被坑的準備.強買強賣.還超額預售.我在25號預訂了26-27的一晚32-39樓的塔樓豪華套房. 再三確認後從蒙特利爾開車到多倫多，辦理入住時候前台什麼都沒説付款完所有費用給我們房卡.結果一進樓道就感覺不對.乘坐的是旁邊又老又酒店電梯.2-12樓的 給我們的房間是921.一打開門就覺得有問題.一進去就陰森森的彷彿到了1970年代. 重點是為的是有好風景才預訂這家酒店，結果一拉開窗簾差點把我嚇一跳.一堵牆擋在前面還飄着一塊白布.當時凌晨三點半差點嚇死我和我女朋友，然後下樓去要求換房，男經理出來很拽的告訴我酒店全滿了沒有房間可以更換.我對他説我定的不是這個房型，你説全滿了是代表把我定的房型高級啊出售給別的客户了嗎，他説是的.看我這麼晚來以為我不來了.我對他説就算我不來了也不應該把我的房間出售給別人，因為我預訂的房間是不可取消和退款的.就算不來我也是要付款房費的，然後他跟我説要麼你現在選擇繼續入住這個房型，他們酒店可以給我半價.要麼讓我選擇退房取消訂單全額給我退款.我對他説那為什麼不在我辦理入住的時候告訴我要我付款完所有費用到了房間裏等我自己發現了才下來解決？ 他説沒有辦法要麼退房要麼繼續入住沒有別的選擇，我感覺他是吃定我了.那時間已經四點了.後來我聯繫了攜程客服好在隔壁king edward酒店還有最後一間房，我立馬選擇退房重新去隔壁的酒店辦理入住了. 重點是我還要等待oneking這個酒店7-10個工作日才能給我退款， 等我辦理完入住了king edward酒店已經凌晨五點半了. 開了五個多小時的車到了多倫多還要遭受這種折磨. 第二天我想評價結果發現因為訂單已經被取消所以無法做任何評價，把我氣的立馬想各種方法就為了曝光他們酒店的惡行，所以我選擇了用四個不同平台繼續預訂了這家酒店.我這四天每天一個平台給他們做出評價.真的太黑暗了我一定要讓所有未來的顧客都能看到他們的行為預防入坑.希望他們會有所改變.如果沒有改變.就祈禱他們自生自滅吧.順便説一句請相信攜程的售後服務. 因為攜程最後補償了我2135作為補償. 所以小夥伴們可以放心使用攜程預訂所有酒店. 攜程酒店部門的客服值得你們信賴.但是也要多看看預訂酒店的評價再選擇預訂，因為容易踩坑

Location of the hotel is great. Subway is just downstairs. Easy to get to the tourist spots. The hotel’s counter staff, technician, and the staff working at the restaurant were all helpful and friendly. Thank Joyce for her assistance when the phone in the room was not working well.

Hotel was so beautiful and we got upgraded to a high room for free :)

The hotel was just awesome, place in the middle of Down town, it was a luxury, clean and just perfect place, especially if you rent on 42-46 tower, view at lake and other towers. I definitely recommend this place to any guests, as couples, families, etc. Unforgetable memories.

Nice location and easy access to downtown Toronto. Nice to have a kitchen in a room. Bathroom is a bit dated but very clean. Worth for money. Highly recommended for business traveler as well as families.

Good location, very clean , bed is so comfortable