Crofton House Hotel

Seeing as I've paid more a night to sleep in a tent in a field, I wasn't sure what to expect for this. It's a cheap and cheerful hotel. Chap always smiling, asks if your ok, need anything. Room was fine, clean bedding etc. pool area and decking area were nice to use. Take a few cans and nibbles watching the sun set on the decking was lovely. Yes few things outdated, lick of paint, carpets etc but being someone that's visited Torquay and stayed in a few places, they are all like this. Good value for money in my opinion so would happily stay again. Loads of parking on roadside outside hotel so that's not a problem either.

My family and I had a wonderful stay at Crofton House Hotel. We were greeted with a warm welcome at reception, which set the tone for the rest of our visit. The rooms were clean, spacious, and well-equipped with everything we needed. The hotel’s facilities are excellent — the indoor and outdoor pools, spa, terrace, and garden area made our stay extra relaxing. The location is also ideal, less than a 10-minute walk to the town centre. Great value for money — I would fully recommend staying here and would happily return!

The room was nothing like the pictures, basic but ok. It was a good job we were only there for one night as there was only 3 hangers. The whole hotel just looks like it needs some TLC. We had been advised we could order breakfast but we couldn’t. The outside was also in need of some TLC. The outdoor pool looked clean but the surroundings were messy. The only good thing was the way you enter your rooms, its all electronic so need for cards or keys

We had the most amazing time here. From the moment we arrived, we were greeted with warm, friendly service that made us feel completely at home. The location is perfect – really close to get to the harbour and town centre. Our room was spotless, spacious, and had everything we needed for a comfortable stay. There is an indoor pool, outdoor pool, sauna, steam room and hot tub all of which we enjoyed. There is a pool table and darts board too. What really stood out was the attention to detail and the genuine care from the owner. He went above and beyond to make our stay special, offering great recommendations and always checking in to make sure we had everything we needed. We can’t wait to return and wouldn’t hesitate to recommend this gem to anyone visiting Torquay. Thank you for an amazing stay. From Jake and Nadia

Though not the worst welcome as we arrived, not inaccurate to say that the only truly clean thing in the room was the sheets. Curtains mouldy, broken window in room. Indoor pool seemed clean enough but cold. The jacuzzi that appeared on website photos was covered and switched off seemingly not in use for a while. Outdoor pool cold dirty and disused, with maintenance and garden equipment/plant left out. Rear exterior had damaged and cracked render. Sadly didn’t stay long enough to comment on service as we left within an hour but quite clearly rooms not maintained. No breakfast, or any restaurant/bar available. Really disappointed and for the most part this is down to things in their control such as maintenance and repair, cleaning etc. simple things it down. We didn’t pay the earth so was not expecting perfection but what we did get felt well short of what was advertised on website. Definitely not the star rating it is portrayed for sure. I hope these things can be picked up as this is intended as an honest review. Although when we did explain why we were leaving, the dismissive response that gestured towards “you paid cheap rates, you cannot expect 5 star” was not very encouraging. Hope these things get picked up as it is a well located building and has all the attributes to be a very nice hotel.

This property is appalling. Not even 1 star accommodation. The reviews and website promise much but it is a massive shock when you arrive. The building is run down to the point of dereliction in parts. It's is tired , filthy track marks in all carpets, ingrained dirt around door handles, dirty pools, hot tub not working and also looked unclean, sauna not working. You suddenly know what you are in for when the first thing they show you is how to lock and open the reception door! The reception area immediately tells you all you need to know, it's just abysmal. I cannot believe I was conned out of money for a suite which was anything but. Dirty curtains, a window with a wide crack repaired with sticky backed plastic. A king size bed which was 2 singled pushed together with 2 single mattresses. And if you looked beyond the white sheets (Which were the only thing clean) you would be shocked. We arrived gave it the benefit of the doubt but dirty cold pool visit later booked an alternative and left. There is cctv everywhere...which makes you question what kind of clientele this place is used to. When we went to check out Even though we did not want a refund as just wanted out of there tbh, the receptionist / manager argued with me that his hotel was clean and I should lower my expectations given what I paid! Total disregard for the customer experience, showing to me that either he has no idea about running a hotel and this is a hostel or he is a naturally hostile person. This hotel in my view is purposely seeking to mislead people, the pictures are obviously historic, the hotel seems to be more of a hostel. I cannot even begin to list the litany of woes with this place. AVOID AVOID AVOID.