Hotel Mercure Tours Centre Gare et Congres

The Room I booked are not so big but is quiet enough for a good night sleep

Good stop over Hotel for night in Tours. Easy to get to and walk round sites.

The room was spacious, the bed was very comfortable. Only down side was the breakfast it was good but I felt like it could have better options for children there was no hot water to make a tea nor for milk for my baby.

Having just arrived from a Mecure in Clermont-Ferrand, to call this hotel a Mecure, damages the brands name. The whole hotel is in need of a major revamp. On arriving at your room, you always want to feel that it's adequate for a good night sleep. The very thin sheet right on top of the unprotected mattress did not give me that impression ! The room looked dated. There was a rip in the blackout curtains backing. We were facing the railway, and the soundproofing was adequate. The fridge had been removed, but the extension lead and space for it was still in place, and on mentioning it the next day to reception, the reply was, "Only Privilege rooms have them" . Which we knew was wrong as we were travelling as a 4 and our friends had a fridge. Their room was just as dated as ours.

I've given this hotel the benefit of the doubt in giving it four stars but I hesitated between three and four. I would rate it as "good" - not quite "very good" but better than "average". On the plus side, it is well situated close to the town centre and the room was big and clean. On the negative side, it is starting to look a little sad; it probably needs to be smartened up a bit. The reception staff were very helpful.

The room was clean and beds were fine. We just stayed for one night. The bathroom was just ok. The breakfast was fine, The elevator was slow. Friendly and helpful reception staff. It was nice and cozy.

Spent 2 nights here with friends with 3 hotel rooms, and everything was fine. We didn't have breakfast at the hotel, but it was so well located there were a few really nice restaurants and boulangeries within easy walking distance. The train station was very close by as well.

We booked the hotel for 2 nights. On arrival a very nice and helpful receptionist. I didn’t booked breakfast because we didn’t want to wake up early. So while sleeping longer in the morning both days the maid went into our room and was extremely embarrassing. Never happened before. We reported to reception which agreed with us and said will raise with the management. When we checked out we were informed that we will receive 2000 points as good will, in our account which never happened. We didn’t asked but when you say that you will do it and you don’t it doesn’t look good.