The welcome was warm, despite our late arrival. The family room was clean and spacious. We noticed a broken leg on one of the pull out beds in the morning, but this hadn't affected our night. The room was very quiet and the shower had good pressure (a key issue for us!) so all good. I didn't get on with the pillows, but I am quite particular about those - I didn't notice any kind of 'pillow menu' but perhaps I missed that. The breakfast facilities are at the adjacent restaurant, overlooking the harbour. This was well-organised and plentiful and staff here were also friendly. To be picky, I would say that the cooked breakfast was not very warm - but we went down at 9.30am, so we've ourselves to blame for that, perhaps. Some people complain about there being no seaview from the bedrooms, and it's true - there was no view from ours; however, a few steps outside the door and you are on the harbour. As this is an overnight hotel, not a boutique hotel in which you order room service and spend the day in your room, I think that is perfectly reasonable and the location is excellent for the sites and amenities of Caernarfon. Other reviews commented on the inability to contact reception. I did have to call, as we were due to arrive at about midnight and I wanted to check that we would be able to get in. We did let it ring for a while, but the phone was picked up on our first attempt and the receptionist was friendly and informative, so all good there, too.
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