Grand Hotel Tremezzo

Unfortunately this hotel did not live up to my expectations. While the location was beautiful and so was the hotel, the service provided by the staff was not up to par especially for the price. The staff seemed annoyed by every question including small ones like where is the ferry located. No one ever asked how our stay was or offered to make reservations. We sat by the beach area with no one assisting us or asking if we needed anything. This was not what I expected from a five star hotel and I would not return because of the staff. The food was good at the restaurants but service was lacking there as well. The bartender was incredibly rude when we didn’t have “reservations” for the bar when it was empty. Room was very small and doors were old and difficult to open. Lake view room was not worth the price given such a small balcony that you could not sit on.

Just returned from Grand Hotel Tremezzo a few days ago. While the opulence of the decor seeks to impress, the customer service is NOT impressive. At 1300 euros/ night and being a 5 star hotel, we thought thus would be an impeccable experience but was the opposite. We were told on numerous occasions that there was no availability at 3 of their restaurants (930pm) while there was abundant available seating. Also told we could not order food in restaurant adjacent to bar—only drinks while others were dining and placing food orders. We accepted the “drinks only” mandate, yet the waitress proceeded to provide a menu. Big disconnect between multiple hosts and waiters. A basic cocktail ( gin & tonic) was 31 euros. We asked if there were other restaurants/shops nearby and was told that visiting Villa Carlotta was only option. We discovered on our own that there were restaurants/shops within 3 min. walking distance. There was no orientation to the hotel, room, etc. Discovered on our own the meaning of adding red or green tassel to doorknob to signify housekeeping services. Had to figure out restaurant locations ourselves. Breakfast buffet was delightful and one of their mire positive amenities, Concierge obtained a taxi for us for a 10 min. drive to a restaurant costing 90 euros. We asked to cancel the taxi after 4 min. and were charged 90 euros anyway through hotel The bathroom shower is smaller than a cruise ship shower—- must turn off shower in order to lather. Long rectangular drain is under shower head and uncomfortable to stand on. Commode is crammed in beside shower— can’t open small, narrow door to shower without hitting commode. Pizza cooking class was most positive experience.

I don’t even know where to begin. This is not a super luxury hotel and even calling it luxury would be a stretch. If you’re used to super luxury hotels, like really high end, stay far away from this place. Besides the fact that everything is soooooo old, the hotel is dirty, dusty, and falling apart with cracked walls, ceiling, and paint, peeling paint and fabric, loose lights, doors and walls that have been painted over 100 times instead of actually fixing them, it’s a mess, tired looking and dated and not in a charming way. Rooms are tiny and overpriced. What they charge $2600 per night for should honestly be $600. The lake pool and chair area is so tired and dated and not kept up with. Weeds growing everywhere, messy, crowded, loud from people and cars bcs the road is right there. The service is not good. Some members of reception staff are very accommodating which is nice but not enough to justify a stay here. The food is not good. If you’re used to really good fresh food, or are a foodie of any kind, this is not the place for you. Even the salad I had was terrible. Breakfast was not good. No food was good. Spa was basic and also falling apart. The signature smell which is everywhere is overwhelming and cheap smelling. Besides all that, the hotel is on a very busy road, so it’s loud and busy constantly. It is filled with families and loud people both hotels guests and non hotel guests. In fact, it would be very easy for a non guest to just use the facilities. Nobody checks and it’s too busy to monitor. The entire area surrounding is very touristy. Very budget. I could keep going with much more specific issues of what’s so wrong with this hotel but it’s not even worth it. I couldn’t wait to get out of there. I’m shocked that this is a sister property to the stunning Passalacqua and that Passalacqua would even offer to their guests to go to Grand Hotel Tremezzo for lunch let a full stay! I had a very different image of what the hotel would be based on the photos and reviews. I thought it would be Pellicano-esq. but I was very wrong.

While staying at Villa D’Este, we visited Villa Carlotta and hoped to have lunch at Grand Hotel Tremezzo today. We waited an hour for a table and after being seated, we never received any service. We finally left after waiting 30 minutes with no attention. Treat yourself to Villa D’Este if you want an upscale experience and give this place a pass.

This hotel reminded me of luxurious stays in Hotel de Paris and St Regis but even more fragrant lobby and hotel grounds . The fresh flowers and attention to detail was simply amazing.

This place is exceptional!!! Beautiful property with the most magnificent view. Excellent options of restaurants and bars. Staff are amazing, always friendly and makes you feel special. Highly recommended.