Protea Hotel Fire & Ice! Pretoria Menlyn: отзывы

Ответ от объекта размещения: Dear Valued Guest, Thank you for taking the time to share your recent experience with us. It is through your feedback that we are able to improve upon the dining experience provided to our GUESTS. You brought to our attention that during your recent stay with us, we fell short of meeting your expectations while dining in the Restaurant. Your experience has been shared with the Food & Beverage Manager who joins me in offering not only our sincere apologies for the TEAM’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our Hotel on your next visit to the area so that we can deliver on the GUEST experience you deserve. Yours Sincerely, Michelle Makamu

Ответ от объекта размещения: Dear Fabi V, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Although we would like to take this time to apologies, we do offer room service 24 hours but an only selected menu after 22:00. We do apologies that your needs at that time were not attended too. I’m glad that you had a great stay with us! Your opinion really matters to us!! We hope to welcome you again soon Kind Regards, Michelle Makamu Duty Manager

Ответ от объекта размещения: Dear Valued Guest, We are sorry to hear about your experience and take all feedback seriously. Our team strives to provide a safe and comfortable environment for all guests. We’ve been in contact with you directly and offered assistance, including facilitating a police report. We remain committed to resolving this matter in a fair and professional manner. Please reach out to us directly so we can continue addressing your concerns. Kind Regards Protea Fire and Ice Menlyn TEAM

Ответ от объекта размещения: Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel cozy and fabulous. It's great to know that you appreciated our clean passageways, soundproofed rooms, and the convenient location. We're also glad that you enjoyed our food variety, ambience, and felt secure with our safety measures. Our team works hard to ensure that every guest has a memorable experience, and your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM

Ответ от объекта размещения: Dear Valued Guest, Thank you for your glowing review and for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience during your workshop stay. Chef Kenny and the entire team are thrilled to be recognized for their efforts to make your stay comfortable and memorable. We pride ourselves on offering personalized service, and it’s wonderful to know that Kenny's gesture made a difference during your visit. Your recommendation means a lot to us, and we're so pleased that our hospitality left a lasting impression. We hope to welcome you back for another exceptional stay in the future! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM