EuroParcs Poort Van Amsterdam

The location and the resort are spectacular! The scenery is stunning. The comfort of the house is perfect! I loved the fact that every morning I would go out in front of the yard to feed the little ducks. They already knew the time I usually woke up to feed them and were there waiting. I discovered a special kind of peace. And the resort’s beach is very lovely, with easy access to the water. We had a wonderful time! BUT ... We arrived very late, around 10:30 PM. We received an envelope with a key card placed in a dedicated drawer at the reception, but unfortunately, our house did not have card access — it required a physical key. We had to call an emergency number, as there was no one at the reception, and wait another hour and a half for someone to come and let us into the house. It was clearly a management error — they should have known that this house does not use a key card. It was quite uncomfortable. We were hungry, cold, and tired from the trip.

Very disappointing accommodation experience – serious hygiene and maintenance issues We were very disappointed with our stay at the holiday park. The condition of the accommodation was unacceptable and not what one would expect from a place advertised as relaxing and family-friendly. • Both couches were visibly dirty and stained. • The dishwasher was not working, and the available dishes were still dirty. • The lower bed had a very strong smell of urine – absolutely unhygienic and unacceptable. • The drains were completely blocked, making it impossible to take a proper shower. • The outdoor electrical socket was defective and potentially dangerous. • The outdoor tables were broken and unusable. • The water tap in the sauna was leaking badly. • One window in the bedroom could not be opened. We reported the issues, but nothing was properly resolved during our stay. This is not the standard guests should be expected to accept, especially for the price charged. The general maintenance and hygiene standards were far below what’s reasonable. We hope the management takes this feedback seriously and makes urgent improvements to both the facilities and how such complaints are handled.

The area and view is unbeatable. Quiet and pretty. The bus stops close by. There is little things that might bother other people’s. Our tv and Wi-Fi didn’t work. Which, me, personally didn’t miss!