The Capital Pearls Hotel

I was sorely disappointed in the hotel. Staff were unfriendly and they made me feel that I was bothering them for simple questions such as breakfast times. The housekeeper walked into my room without knocking. Parking was a nightmare too. The window lining had come lose and I had a loud whistling noise all night long. I complained about all this and I received an insincere apology. Although very nicely situated, I'd never stay here again! The staff member that helped me with my luggage and finding the correct parking was an amazing staff member. The only person I dealt with that was friendly.

My stay here was absolutely lovely! The staff are very attentive and extremely helpful and friendly! I thoroughly enjoyed my time at The Pearls. I would like to give a shout at to the Executive Chef Gerald, who went above and beyond to prepare delicious vegetarian dishes with his special touch. He was very hospitable and kind! I will definitely be staying here the next time I visit Durban. Amazing service with a smile!

Met the most professional and kind staff at Capital Pearl's Hotel. Room was amazing and neat. Location is great as the beach is a short walk away. Splendid team and had a marvelous experience and stay

Wow! I need the most pleasant experience at this hotel, I’d recommend it to anyone who’d like to be close to the beach and do a little bit of shopping.

Awesome service ,thank you

房間設施齊全，適合常住，位置也非常便利

We arrived at the Hotel and we were greeted by the Manager Phindile if im not mistaken. I made requests and my booking room type was changed and had to complain when i get to the room. The room allocated was not what i booked. Instead it was a downgrade to the price I paid. The room I booked and paid for was a Superior with sea facing and a couch. I was allocated to the cheapest room which which was a luxury studio room with no couch as my booking indicated that I should have a couch. Only to find a room with a table and 2 chairs, squashed and small room. Got to the room and we were going to a function with my fiaance, the iron was not working, we booked for 2 people and the amenities were not all there, one pair of bathrobe, one pair of towels and we booked for a couple. to make things worse the lights were not working and the we couldnt charge our phones on time because the plugs were not working. Since Im also a hotelier the Housekeeping supervisor is supposed to inspect the room and all these things before you release a room for check in of which here it wasnt the case. After they sent someone to check all these, we were moved to a room 611 which i think, the manager on duty tried to fix us and allocating us to a room with the tinest balcony of them all. The sea view that we asked for wasnt that good of which we had the feeling that we were allocated to this specific room just to fix us because we highlighted these things. I told my partner that we will never booked at The Pearls over these treatment. We had an option of other Hotels at Umhlanga and wanted to try The Pearls but we promised ourselves never to return there since we were not valued guests.

The 2 bedroom apartment was exceptional loved the view of the pool and the sea. The breakfast I loved as it is exactly the variety I appreciate. The food at conference was catered halaal for some of us an dit was very good. the staff are extremely help full and friendly. Will definitley be back.

The hotel is okay, as expected. Service of the restaurant staff was amazing. The experience on check out was shocking to say the least. Budging in guests rooms without permission because the check out time has passed can be handled better. A guy came into my room with the do not disturb sign on, didn’t wait to be opened for. He informed me of the check out time and I asked him to give me time to pack and leave as I thought the check out time was 12. 5 minutes later he badged in the room again, I was coming out of the shower informed him that I’m undressed as he can see what is he expecting me to do, walk out the way I was, as I already indicated I’m getting ready. He stood there and I had to lock myself in the bedroom to call a colleague who was in the same hotel to share what is happening. Raised a complaint with the manager on duty, to date no feedback. The respect of guests is limited to booking, checking and definitely not on check out.