Гость
6 января 2024 г.
Iam a tourist from the Netherlands and flew 24 hours to Sydney and drove 6 hours to stay in your hotel with the intention to have a great time. On our way to your hotel on the 2 th of Jan. we had a lot of unforseen traffic so i tried to call your hotel to ask them what our options are in case of a late arrival. I got someone on the line who said he could not hear me trough my phone. I tried my own Dutch company phone and still he said that he couldnt hear me.....i was stunned by this, felt not being taken serious. I drove like hell to be at your hotel before 20.30 hours. We just arrived minutes before. At the checkin in your employee said that the reservation was starting a day later. I showed him my confirmation email that it was today the 2th of Jan. Till the 4th of Jan. After a long wait and some calls we could checkin afterall. The guy at the desk looked annoyed and brought us to our room, nr2. Then today, the 3th of Jan., we came back at your hotel and just before 20.30 hours i tried to order a Super Salad at the Bistro desk. The girl there said it was not possible anymore. I said to her that it was not 20.30 hours yet! She looked at her watch and said, its one minute past 20.30 hour so its not possible anymore. I could only laugh and walk away shaking my head many times. I felt for the third time not being taken serious. My conclusion after all this is that as a foreigner tourist you mean literally nothing to the staff who supposed to be at your service! Its a DISGRACE with capital letters! Iam very interested in your opinion about this. I was a manager myself for 15 years, if i would have personell doing this, they would become a mark of a footsize 43 shoe in their back out of my company!!! Sincerly yours, L. de Boer/ Gail Ramos Stayed in room nr 2 between 2 and 4th of January 2024.
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