The Cumberland Hotel by Neu Collective

Deluxe suits的佈局環境很滿意，進門是個躍層茶水間，連接大露台，下樓是床還有單獨的沙發套間。衞生間前有衣帽間，大梳粧台。衞生間也很寬敞，大浴缸和洗手枱非常方便！以上是加分項目，下面説説無語的問題！ 入住的第二天晚上，開了空調20分鐘後，房間就變成了燒烤房！！！廚房油煙重到待不下去！關鍵8月的馬耳他，不開空調會熱死，開門通風會被隔壁教堂鐘聲和樓下人羣聲吵死！打電話到前台投訴，一開始衹給香氛，後來可能經理自己也覺得沒法睡，給了一件非常小的地下無窗房將就一晚，然後保證第二天處理好。嗯，結果，第二天，依舊，洗乾淨的頭髮上又是一股臭味！內心崩潰。值班經理如法炮製，又給了一間小房將就睡……態度到是很誠懇，但是也擋不住花了幾大千，大半時間睡了個幾百塊的房，還滿身臭的膈應！好好的假期變成了大晚上躲油煙流竄！退房的時候要求退差價，經理讓發郵件説明，結果郵件也沒人理會！！本來不想寫吐槽的話，但是投訴不回，就是很生氣！！

Staff were professional and very friendly. Quiet hotel with comfortable beds. Nice views from balcony. Breakfast menu is amazing. We stayed here for 5 nights and would stay here again next time we are in Valletta!

Amazing small hotell in central Valetta. Large room, quiet and clean. Very friendly and helpful staff! Breakfast ordered from the restaurants menu, included in our stay. Always tasty, fresh food/coffee and with very friendly and attentive servers. We were 2 adults and 1 teenager in the suite, with sofabed upstairs. Perfect solution for us instead of 2 rooms. Can definitely recommend!

Great location in Valletta, wonderful suite with balcony, great shower, comfy bed and quiet despite all the hustle and bustle. Close to bus depot, shopping center, St John Co Cathedral and major attractions. Free water bottle daily and wonderful free breakfast. Rough towels, poor tea and coffee options, slow elevator, limited TV channels.

This was our first time in Malta and therefore our first time at The Cumberland Hotel. This is a lovely hotel, situated in the heart of Valletta. It is very close to shops and restaurants and places of interest, such as churches and museums. All of the staff we came into contact with at the hotel, receptionists, housekeeping staff, restaurant staff, were very friendly, polite and professional. Two of the reception staff stood out to us, they are Juliana and Zsanett, both of these receptionists were very helpful to us during our stay. The room was beyond our expectations, it was clean and tidy and very spacious. We booked a deluxe suite with a terrace and city view and we were not disappointed. Our stay included breakfast, there was a variety of items on the menu to choose from which catered to all tastes. The restaurant is situated on the ground floor of the hotel, the food was cooked fresh and was delicious. We ate at the restaurant every morning and on a couple of evenings. During Maltese bank holidays it is advisable to book a table at the restaurant if you want to eat there. It is a popular restaurant because of the good food and great service. I can definitely recommend The Cumberland Hotel as a place to stay in Malta.

Everything is exactly same as photos shown in the reservation site! Modernly decorative and bedding is also comfortable. Welcome cookies are lovely and staff are very kind. The hotel is located at slanted street but unlike other streets no steps so easy to rolling the carriers. Breakfast is outstanding. It's not buffet style but order base from the menu, and tastes and amounts are so great. I love and highly recommend this hotel!

Positives: great location, wonderful staff, and extraordinary breakfast. Negatives: rooms that face the courtyard get significant noise from people using the elevator, despite a sign at the elevator cautioning them to be quiet.

Services at this hotel was exceptional, whether at front desk or at the restaurant. Santiago at the reception deserves special mention. He was very helpful, professional and accommodating. Loved the deco. Centralized location, very convenient. Restaurant was excellent. Had dinner there everyday.

We loved our stay. Staff were always friendly and helpful. The room was lovely and very clean. We will definitely stay again.