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My husband and I just stayed at The Douglas hotel. We were excited for this 5 star hotel following our cruise. This excitement quickly depleted. I will say that the bell hop and front desk staff at check in were phenomenal. They were helpful and knowledgeable and the room was beautiful but the 5 star service ended there. There is a night club in the lobby of the hotel (6th floor) that was extremely loud. It is advertised as a "cocktail lounge" but it is much more than that. We could feel the vibration in our room (8th floor) and could even tell what song they were playing. Our windows were shaking. Even on a SUNDAY night. We are no strangers to vacation in large cities and we understand that city noise is expected but this was on a whole new level. We expected nothing less than a relaxing experience but we got the exact opposite of that. We will not be staying at the Douglas again.
Перевести
Гость
Гость проживал в сент. 2024 г.
Пара
4.0/5
Очень хорошо
Опубликовано 20 сент. 2024 г.
Conveniently located in Vancouver in the downtown area. Many of the local attractions and eateries were within walking or a short taxi drive. We upgraded our room to a corner mid level floor because the hotel is very active, especially on weekends. Our room was very nice, bed was comfortable. Front desk was very professional, helpful and accommodating. They share concierge services with the connected JW Marriott. We worked with Leo (excellent concierge) on scheduling all of our tourist attractions. I would recommend this property.
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Nellym
Гость проживал в сент. 2024 г.
Семья
4.0/5
Очень хорошо
Опубликовано 3 сент. 2024 г.
A really nice high end hotel near the river, besides the BC stadium, and link to the JW Marriott and ******. Our room was spacious, modern and was very pleasant. The bathroom was large, well maintained and clean. The furnishings were luxurious increased the perception of quality. Strangely, the rooms do not come with a refrigerator but a large (very effective!) cool box is provided and it can be filled with bags of ice. All the staff we spoke to were extremely friendly and it was nice we were greeted every time we entered the property. Minor criticisms were that you had to change elevators to get to the parking garage, and the fitness room was not great at all. Be aware that breakfast is quite expensive and is room service only. That said, the food quality was very good. I would definitely recommend the DOUGLAS if you want to be slightly away from the downtown area, but not too far.
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Roxtor
Гость проживал в авг. 2024 г.
Пара
4.0/5
Очень хорошо
Опубликовано 30 авг. 2024 г.
The Douglas is a very pleasant hotel located conveniently to Yaletown, where there are great restaurants and bars as well as boutique shopping. Easy walk to Robson St for shopping and there is a Sky Train station not far away. The hotel is well maintained and clean. Several bars and restaurants in the complex as well as a ******. Nice garden area to enjoy on the sixth floor. There is a small fitness room too. Our room was comfortable and clean, although sound proofing was not that good with noise filtering in from other rooms, the hallway and the bar area downstairs. Not a big issue. Lots of power plugs, which is great. Wifi was excellent. There’s no refrigerator in the room, however there was an Igloo cooler and plenty of ice available. Staff are very helpful and pleasant. Definitely would stay again when in Vancouver.
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tavmac71
Гость проживал в авг. 2024 г.
Семья
2.0/5
Опубликовано 10 авг. 2024 г.
It is a beautiful hotel, but check in was very slow and we did not get our room until after check in time after waiting 40 minutes. The front of house staff were friendly. I was on the 7th floor with my 11 and 14 year old. Unfortunately the room vibrated and was very loud until 2am because of the bar on the 6th floor. Check out was also slow. We got an awful sleep
Перевести
Гость
Гость проживал в июля 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 31 июля 2024 г.
Charming Hotel in Downtown Vancouver. We found this hotel to be on point and also loved that it was connected to the two other hotels which provided even more amenities. We had a one bedroom suite that was amazing and absolutely huge. Overall great experience.
Перевести
Gatorfans76
Гость проживал в июля 2024 г.
Семья
1.0/5
Опубликовано 27 июля 2024 г.
The hotel hosts a nightclub one floor below the guest rooms. All night long we heard incredibly loud bass booming through the floor and windows. The owner needs to decide if they want to be a nightclub or a hotel. The two are not compatible. At $500 US a night, this was the last thing we expected. Not a good representative of the Marriott brand.
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Climber48875886852
Гость проживал в июля 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 21 июля 2024 г.
Service was as you would expect from Marriott. Rooms were new and very well appointed. Incredible bathroom. The Yeti cooler instead of a fridge was odd to say the least. Would have liked a sofa versus a padded bench. AC very quiet and accurate. No breakfast at the hotel but in the adjacent JW. Pricey but very good.