Mar del Sur All Inclusive

This is a great hotel, I had low expectations but I received a huge surprise. They are two stars, but the service is really great, the rooms, the food and drinks, and we know they work really hard to please their clients. The Entertainment is fantastic!!

very cheap and that is what you get. Fairly clean but most stuff doesn't work or only does so poorly. Beds were ok pillows terrible sometimes no towels and we didn't have sheets the first night. Toilet was repaired 3 times and still .... Sometimes out of glasses sometimes out of beer. Line ups to get into dinning room for meals and usually no glasses or cups and no coffee. Bread was very dry and stale. Buffet was filled with a lot of recycled food. Staff is very friendly and try their best. lots of cats but no dogs. Very very noisy.

After staying in cuba 6 times i always wanted to stay in a cuban resort and this was it. The room:. The room id give a 2 star. I stayed in building 36. These rooms were renovated so they were a bit nicer. The showers were cold or luke warm but in cuba thats usually normal. The ac blew cold. A friend i met in the resort was staying in the lobby building. The rooms are dated and old. They are 1 star rooms.Try to avoid them if you can. Stay in building 34-36 The 24 hour bar: unfortunately it isnt a 24 /7 bar for food. Food stops at 9pm and isnt served through out the day. and there are many restrictions. They stop serving hard liquor at times . The beer is free flowing 24/7 however. When the buffet closes. They maybe serve a sandwich. Quality of food is bad. The buffet: the buffet is very small for the resort capacity therefore there was constant run outs of food, line ups for a hour at times. The buffet closes through out the day. Sometimes i wouldn't even go and eat at the buffet and go across.the street to the snack bar. I wont be returning to.this resort due to the line ups and constant food and.plate run outs. They also control the food and there definitely isnt enough to go around. The food is the same everyday. Usuallly fish and rice. Sometimes they changed it to chicken. Lunch and dinner is the same. Breakfast was the besy. Poached eggs and omelette station. Hard to mess up breakfast. The beach bars. So they have two beach bars. They arent directly on the beach which would be a deal breaker to.not.go.to.this resort again. They are both about 2- minute walk away from the beach chairs. One is a paid beach bar and one is free. The beach bars hours are 10-5 only. Again restrictions with hours. I had a hard.time.dealing.with restrictions. On cuban resorts they need to cap the food and control it. The free beach bar didnt serve food. They slapped a piece of ham on two bread slices. It was pretty bad. So the beach bar has no food essentially. The resort serves cheap alcohol. Cheap no name.rum or vodka only throughout the resort. They have no coco cola or soda on this resort anywhere. Only lemonade. Beach chairs were always available with umbrellas. They had all.the rentals there which were paid ones. The beach in varadero is always 5 stars . No complaints in that regard. On the street up from.the beach. They have a pirate bar open late and serves decent food. Better then the resort and another snack bar. The hotel is in the starting of town. There are barely any foreigners here and mainly cubans. The resort is a street over from the viazul.station so you can get to.havana for 12 dollars pretty easy. One way Entertainment:. The entertainment was great cuban performers. Some days they had.a.host who would do things for.kids and families. Always can appreciate real.cuban entertainment. Nightly show at the resort at 9-930. Main pool-- never swam in the pool inside the resort. Looked like there was black marks of algy maybe on

Horrible experience. We were all inclusive. I went with my dad. EVERYTHING was missing, when I say EVERYTHING. No water for 7 days, the two first days no cola's for rum coke. Some days no more rum. No sugar. We had to buy everything out of the hotel in the other bars/stores. Our sheets and towels were changed one time in the whole week and it's because we gave the lady 5$ and told her to change everything. Sheets and towels were stained. Staff were very rude. People that weren't from the hotel came in and out as pleased. People taking loads of food out of the buffet into bags or even straight into plates to their rooms. People bringing loads of food and bottles of alcoohol to people that were not from the hotel.

We had a great time in Mar del Sur .This is our 5th time and we will come back for sure ,it has become our second home. The staff is so nice and professional .We received a great service at the buffet ,the food was really good and everything so well organized .The location and all the facilities around ,right at the center of downtown ,make of it a priveleged hotel Animation was outstanding,the shows by Randy and Yunior definitely are the best.We want to thank this wonderful team .

The Hotel is centrally located in Varadero which is really convenient. The satff is really nice and always willing to help the clients. The food and the services are pretty good for a 2 stars category hotel. I got more than I was expecting for. Really happy with my stay, I will come back soon

We got the trip at a cheap rate. We booked 1 bedroom apartment. It was on the 1st floor in block 15 closest to the coffee bar. They made great cappuccinos. We didn't get the memo to bring your own kettle, coffee pot, microwave? Lol... The kitchenette had a full size fridge, garbage and a kitchen sink. We had a dining table and some cuban furnishings to watch the fairly new tv. The front desk won't give you a ticket for towels unless you give them 500 CUP per person and will return the money when you leave. But... Here's the kicker...you can't buy anything in the tourist places with CUP's. They want Euros or a credit card which if your Canadian, will charge you in US dollars. We made the mistake of exchanging a vast majority of our Canadian money for CUP at the airport 1$ for 18 pesos. THEY DID NOT TELL US THAT THEY DON'T BUY BACK THEIR OWN CURRENCY. The DAYS OF CUC's are gone and welcome to the black market currency exchange. The bedroom door was off the hinges. Good air-conditioning and pretty good pillows. Clean and shower had hot water. We had 8 brand-new hangers and the lights worked. We even had an awesome balcony. The grounds are nice and well kept. Nightly entertainment and a secret à la carte. It's like pulling teeth to try and arrange a reservation or even finding out where it is lol. Luckily I read previous reviews. Now we are spreading the news to the 12 other Canadian vacationers. On night 3 of not having desert at the buffet, we had to pay a few people to bring some out. We know why they don't have it out now. The cuban vacationers that were there, 200+, swarmed the kitchen staff and filled large plates of deserts for their tables within seconds. I was lucky to grab 2 small pieces of cake and 2 merangue cookies. The pool is nice but we preferred the beach with the white sand, nice breeze and blue ocean. Hence why we come. Weather, beach and ocean. The only disappointment was the garbage. MASKS AND PLASTIC BAGS AND CUPS. We always rent a moto when we come. This year it was 90$ US (credit card only) for 5 days and 10$ CAN for the attendants. Looking forward to getting out of tourist area and in with the people so we can spend our CUP's (hopefully) that we can't exchange lol. Some staff that we tipped were friendly but otherwise we were ignored.