Benzz Park

Very big rooms, very warm and hospitable staff. Had a very good night's sleep. Breakfast which was part of my package was good.

Amazing stay, very courteous staff, very caring. Special thanks to ms. Sakthi for the last minute help- life saver! food and all amenities were great!

Untrained staff, horrible restaurant, poor housekeeping. Except reception. Poor lighting. Poor amenities

Cleanliness of room & washroom not as per the 4 star rating mentioned by mmt. Bathroom lights must be brighter.

Rooms are good. Poor food quality. Not value for money. Service can be better. Very close to cmc. Good parking facilities.

There is nothing much to write about our stay. Had to stay here as better alternatives were not available or we didn't know about them. Very cold staff at the front desk. The room was just about average. The bathroom had a layer of salt scale. On the floor and the fittings. Only positive was the staff in the restaurant who were very hospitable and courteous. Food served was also tasty. May not like to stay here ever again.

I am guest booked two rooms in benz park hotel, vellore and it was notified to me that by booking is valid from 12pm to 12pm. However want to highlight the harrowing experience that i went through when i reached the hotel. Huge delay in allotment of the rooms : although i reached the hotel around 1:15pm well past my check-in permitted time of 12, was informed that both rooms are not ready and need to wait for some time until i get one. The shameful reality is that one room was given around 2:15 pm and second one was given around 17:15 hours after persistent follow up with the general manager of the hotel. From the point i reached the hotel, they say 10 minutes the room gets ready and it goes on and only after 3 hours, the room got ready. Arrogance of the staff : while i do not know the reasons why room was not made available but equally painful is the matter of the front desk staff. There was no sitting place in the lobby and they made us wait standing in the lobby for one hour. No seating arrange was made for 4 members of my family inspite of knowing that we reached their hotel after long distance travel. Such a basic lack of manners highlights the front desk staff worse hospitality towards the guests. Poor house keeping : in-spite of taking 3 hours to ready the room, no towels were kept in the bathroom and also door mat was not placed. I can’t believe that a 4 star hotel in the town which is having multiple rooms and several rooms can miss out such basic items in the room. Worse experience in the dining restaurant : we ordered some basic dishes for 4 members of our family and here is what happened. A. No cutlery was given even after the first dish was served b. We ordered sweet corn soup and didn’t find any corn in the soup. C. One basic item like lemon rice took more than one hour to bring the dish. D. When the bill arrived, it was not readable as the ink was completed faded and we had to go by the total amount what they said. Overall, it was first time for us to stay in the hotel and must inform that not one thing the hotel has done right.

The waiting time at the time of checking in was too much. The rooms were not ready for our stay. But service was fine.

The food quality was poor. Service very slow. None of the dishes were upto mark people in general were friendly