Hilton Garden Inn Birmingham SE/Liberty Park

Great

在全美最糟糕治安的十個城市之一，遠離不安全區域，在全美最糟糕治安的十個城市之一，遠離不安全區域，在全美最糟糕治安的十個城市之一，遠離不安全區域，還不錯

I have stayed at this hotel before and liked it very much, but this time was not the best experience. The room was not ready - maintenance caulking in the bathroom - despite the hotel not being very full and us arriving well after check-in time. There were stains on the sofa, the doors to the cabinets were crooked, the toilet was running, and there was water on the carpet and staining in spots. There was just a sense that the room wasn't guest ready. I provided feedback the next day and hopefully they will make improvements. I would also add that they probably would have moved us but we were too tired after a very long day of travel and had already brought all of our stuff into the room. I didn't discover the wet carpet until getting into bed and just put towels over the spots. The staff is nice overall and I wouldn't say don't stay here, but perhaps ask for a room that has been upgraded.

Excellent friendly staff. Bedside reading lamb bulb was burnt out and no replacement available. Window shade jammed down.

The location was very nice. The hotel from outside looked amazing. Once you entered however, the feeling changes... The staff is not very friendly, and have attitudes as customers seen as inconveniences. My room, for 5 days, was very lightly cleaned as it seems they spent 5-10 minutes cleaning. The shade on one of the windows did not work, so I had to sleep with one of the windows open as bright light from outside shined in.

My entire experience was great. The room was nice and clean, the showers were super hot (my favorite part) and the staff was professional and helpful. 10/10 highly recommend!

We have stay at this property 5-6 times over the last several years and this last stay was just not at the same level as our previous stays. The oddest thing was the box of tissues in bathroom had tissues/box soaked in something other than water. We reported it to front desk and while they gave us new box there was barely an apology. Overall the property is seeing a drop in service, cleanliness, and maintenance.

This hotel is close to my daughter’s, so we have stayed here several times. It is always clean and the staff is friendly.

It was a beautiful property. We were only there 1 night, came in very late and left in the morning but staff was very nice, the hotel was clean and our room was clean and restful. We would stay there again.