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Местоположение4.4
Удобства4.3
Сервис4.5
Чистота4.4
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Гость
Стандартный номер с видом на Дунай
Гость проживал в нояб. 2023 г.
В одиночку
Отзывов: 1
2.7/5
Опубликовано 23 янв. 2024 г.
I wished I could stay in this hotel for new year's day really calm. but this wish is broken when I lay down on the bed. the room next door was getting louder and the noise from the next door reached peak by punching my wall and running for 4 hours after lay down. so I knocked the door from them and I asked them calm and they must control their children to be quiet. and after a while, I went down to make me feel better but when I reached 1 floor near by reception. I saw the guy from the room of next door complained to a man from reception about my asking even worse. the guy came across me and looked embarrassed a little but appealed a receptionist that my knocking and asking were too much.
I really really swear it was first time to knock the door of somebody and ask... their behavior was overstep the endurable line. If I was him, I would apologize and more than that, never do such a complain.
I realized that such a guy can not repair within a few days so I asked a receptionist to change my room. the receptionist looked in trouble so answered that he couldn't accept my ask. so I answered 'I will leave and check out soon'. after a while the receptionist suggested another room which was lower condition in comparison to my original room. but I accepted his suggestion. because I had no another choice at that time. after then fortunately, there was no problem more. and I checked out of my new room at the set time normally.
the 2 days with the hotel was my new and rare experience in my life. I wished I could stay in calm in new year's day but.....
In addition, the architects who plan this hotel overall neglected to concern about 'soundproof' so the guests and customers carry out rare memorie when they check out.
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Ответ от объекта размещения: Lieber Gast,es tut uns sehr leid zu hören, dass dein Aufenthalt nicht so verlaufen ist, wie du es dir gewünscht hast. Besonders bedauern wir, dass du durch Lärm gestört wurdest und dich nicht richtig erholen konntest. Unser Team versucht stets, auf die Anliegen unserer Gäste bestmöglich einzugehen, und es tut uns leid, wenn wir in diesem Fall keine zufriedenstellende Lösung für dich finden konnten. Wir nehmen dein Feedback zur Schalldämmung ernst und werden es intern weitergeben.Wir würden uns freuen, dich in der Zukunft noch einmal begrüßen zu dürfen, um dir einen angenehmeren Aufenthalt zu ermöglichen.Alles Liebe,Julia & dein harry's home Wien Team
Ответ от объекта размещения: Dear Lambertlanbo,Thank you for your detailed review. We are glad that you enjoyed the service and the nearby shopping mall and supermarket. We understand that the location might feel a bit off-center for some, but we hope it didn't affect your overall experience too much. Regarding the Danube river view, we appreciate your understanding that an upgrade is required to enjoy that specific view.We hope to welcome you again in the future!Best regards,Julia & your harry's home Vienna team
Julia1987
Номер-студия
Гость проживал в мая 2023 г.
В одиночку
Отзывов: 10
5.0/5
Превосходно
Опубликовано 14 июня 2023 г.
Sehr empfehlenswertes Hotel mitten an der Donau - ideal zum Flanieren und Genießen!
Direkte Anbindung an die U- und S-Bahn sowie zu Geschäften, Restaurants und Cafés/ Bars in Millennium City.
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Ответ от объекта размещения: Liebe Julia,vielen Dank für deine großartige Bewertung. Es freut uns sehr, dass dir die Lage an der Donau so gut gefallen hat und du die Nähe zu den öffentlichen Verkehrsmitteln sowie den Geschäften und Restaurants in der Millennium City genießen konntest. Wir hoffen, dich bald wieder bei uns willkommen zu heißen!Alles Liebe,Julia & dein harry's home Wien Team
Анонимный пользователь
Номер-студия
Гость проживал в мая 2024 г.
По делам
Отзывов: 7
5.0/5
Превосходно
Опубликовано 28 июля 2024 г.
非常棒,服務人員非常熱心,態度非常好!
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Ответ от объекта размещения: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you had a great experience and that our team’s service left such a positive impression. We look forward to welcoming you again in the future!Best regards,Julia & your harry's home Vienna team
DavidYang0603
Номер-студия
Гость проживал в сент. 2024 г.
По делам
Отзывов: 8
5.0/5
Превосходно
Опубликовано 26 окт. 2024 г.
酒店很不錯
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Ответ от объекта размещения: Dear DavidYang0603,Thank you for your kind review! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you again in the future!Best regards,Julia & your harry's home Vienna team
Гость
Номер-студия
Гость проживал в нояб. 2023 г.
Поездка с друзьями
Отзывов: 1
5.0/5
Превосходно
Опубликовано 3 янв. 2024 г.
Hotel je odličan,ljubazno osoblje,lokacija odlična,parking garaza savršena.Hotel se nalazi u shoping centru.Hranu nismo koristili.Sobe ugodne sa svim pogodnostima.Puno vam hvala što ste naš boravak u Beču učinili čarobnim.😃
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Ответ от объекта размещения: Dear guest,many thanks for taking the time to review your stay. It is great to read such positive comments, and it really pleases us to know that we managed to tick all your boxes to provide you with a magnificent time while visiting Vienna!Looking forward to welcoming you again in the future, not only in Vienna but also in our 15 other locations throughout Austria, Germany and Switzerland!Best wishes,your harry´s home family