Modern Hotel Hauptbahnhof - Virtual Reception & Self-Checkin

The room was small but that was not surprising for the price. It was clean. It is convenient to the HBF. The internet reception was spotty but usually worked. There is no desk so make sure you contact them ahead of time. It would be fine for one person who does not need high quality internet. It was awkward for two people. What was disappointing was the lack of concern for the room. It was clean and completely functional, but seemed like no one cared about the material condition of the room. The windows were screwed shut which was good for the winter. However one still leaked cold air. The other one had expanding foam that expended out to make an unsightly mess. There were two very small 'floating' side tables next to the bed. But they were useless. They were barely large enough to hold two coffee cups and both had been damaged and bent down so that anything set on them would just slide off. There was a hole in the wall where they had worked on the plumbing. The towel hanger was not appropriate for where it was hanging. While the room was clean and fully functional, it seemed that no one really cares about how it looks. It is not the standard that I would expect in Austria.

I saw quite a few people that gave a bad review about this property but I enjoyed my stay there. Everything worked out well with the codes to the doors and the check-in process. The only two small negatives was that the television didn't work that well when trying to watch YouTube but that's what my phone is for. Also the shower did not drain easily so the shower pan would fill up with water. But for the price and location and comfort it was fine and I am quite picky lol.

This property is fine for a short stay. The property is basic and feels like it is run purely for profit rather than hosting. A few small changes would make a huge difference to customer experience. Things as simple as a bath mat, better air con, hooks to hang up towels, working batteries in the TV remote, and windows that aren’t nailed shut. It is ok, not horrendous, but it could be so so much better. I wouldn’t want to pay any more than the price we paid.

It meets my need to sleep one night in Vienna. The property is near metro and city center. It's my first time to stay such self check in "hotel".

It’s Was very difficult to contact, there’s no reception and the have no one answering phone.

Small room and bedroom, but modern and clean. Was bit hard to find and you het the codes to enter only on the day of the overnight by email. If you need only to sleep, this is your hotel.

Tourist trap. Dirty room with broken window and totally different bathroom than on photos. Refused to change room or give refund/discount. 0 communication. Thex were super dodgy about issues and were trying to not solve anything by delaying time

Incredibly dodgy hotel - we had to wait on the doorstep for over an hour because the hotel has no front desk and we needed to receive our check-in code via WhatsApp. The tv barely worked and the room was constantly way too hot, even after running the air conditioning for hours. We also discovered silverfish running around the room within 10 minutes of arrival. I suppose the room itself was good looking but the rest of the building - inside and out - wasn’t the best, especially including the dodgy elevator that struggled to move. We also only got given two tiny hand towels instead of any normal shower towels - there was an option to purchase more towels for a fee however i would’ve thought we would be provided with enough towels as standard. Overall I would not recommend this hotel nor would I come here again.

Air condition defect. Dirty. Ants everywhere. Smelly. The renter is acting to avoid communication. This is a way to rip you off.