Hotel Real Monasterio de San Zoilo

After days walking the Camino, i was delighted to find this historic and beautiful setting, unfortunately what I will remember most is the rude and poorly trained staff. The surly barman who clearly doesn't like his job. The breakfast ladies, who in addition to being inattentive and abrupt, took the opportunity to be rude and disrespectful because I misunderstood their direction. When I returned to explain the misunderstanding they doubled down, refusing to budge. Unnecessarily rude. Reception apologized for their behavior but could not produce a manager because he said that "no one answered the phone" because "in Spain managers don't work on Sundays". Exception: dinner was exceptional and wait staff very nice.

Room was very nice. Bath was very much appreciated after a couple weeks on the Camino. Building and architecture is amazing. Nice little bar. But it lacked atmosphere. Staff need more training. Location is on the Camino but a little out of town

Would of been MINUS if at all possible. The staff were extremely rude, especially the Guy, very unhelpful and were made to feel most unwelcome. (look at previous reviews mentioning very rude and unhelpful staff on reception) We were touring Spain on 2 motorcycles and from the outset they didn't want us staying there (when booking in i actually over heard the 2 hotel receptionists saying in Spanish "oh no what are these #### bikers doing here" I've hashed out the swearing as not to offend, unfortunately for them I'm a Spanish teacher back in the UK . The staff would not give me their names for my complaint, but i did take a photograph of the (i was going to stay gentleman but due to his swearing that is inappropriate from him) photo can be supplied as required The motorcycle parking was totally unacceptable, there was a secure alternative parking for cycles behind a locked gate, which would have been great for our motorbikes, but they said sternly not for motorbikes. Our motorcycles are worth £17k & £12k respectively, so therefore secure parking is essential, especially as i have had a bike stolen abroad before. I asked for a refund & they refused, saying to take it up with '***********' WARNING i complained via the dispute area on *********** website, which is useless and asked *********** to call me to discuss my complaint which they HAVE NOT DONE. Very POOR service from ***********, i would have expected better, they are NOT interested at all in my point of view on the matter. I have been using *********** for probably over 10 years now and my have to consider alternative accommodation sites. VERY DISAPPOINTED. Everywhere else on our Spanish Motorcycle tour we have been made to feel very welcome

I want to thank the night receptionist who was on duty the evening of May 30, 2023. I was struggling to change the destination of a parcel being delivered by courier. As I was walking the Camino I was changing my hotel every day. The receptionist spent considerable time with me to understand my problem and made several phone calls to assist me. She was successful I. Her efforts and I received my parcel today. A big thank you for all the help!!! I am very grateful

A beautiful hotel which has plenty of old world charm which is evident by all of the photos of the hotel. A lovely room gave us a nice sleep for the next stage of the Camino. I thought that the food and the service was very good and this is a place that I would stay in again if we were in this region again.

This is an old monastery that has been repurposed as a hotel. It’s a beautiful building, and it was fun to just walk around and explore its nooks and crannies. Our room was large and well decorated. It had some quirks, but this just added to the experience. We had dinner in their restaurant (Las Vegas), and we thought the food was good and the service friendly. Breakfast was fine, but it didn’t start until 8am and there was a large crowd of people waiting for it to open — and so it was a bit chaotic. Despite some poor reviews by others, our experience with this hotel was a positive one.