Hotel Santusa

Quite the worst hotel experience for a long time. Our bus was hours late and we missed our connection, enforcing a night in Villazón. You have to ring a bell to gain entrance, and it took a few minutes for anyone to appear. They seemed surprised we had booked online, or maybe surprised we had booked at all. After a while checking in we were given a key to our room. It was up 2 flights, and, frankly, horrible. Its only window was onto the corridor. No ventilation. The room was tiny; the floor filthy, and while the bed was made, there were what looked like animal hairs all over it, including on the sheets. The bathroom was big, and the shower worked well. The bathroom fixtures were brown, and the purple (!) toilet seat was badly cracked. But the worst feature of all -- we could not exit the building. The door was kept permanently locked, and we had no key. We had to ring and ring the buzzer before somebody appeared to let us out. We could not have evacuated had there been an emergency.

Just terrible... It does not look like a hotel. Main door is closed all the time. Inside looks like a bad looking storage area. Rooms does not looks like an hotel room. Plus, they tried to charge more than one I should pay at the property... After long talks agreed to pay what is indicated on reservation. Just don't go to this property.