Comfort Inn & Suites Virginia Beach-Norfolk Airport

The small living room with pull out bed that was separate from the bedroom was a hit with my littles. Very spacious, clean a home away from home.

The WiFi didn’t work, the housekeeping were rude and disrespectful, I didn’t have towels, ice buckets, soap, etc. The refrigerator didn’t work, and the rooms weren’t completely clean.

We have visited this location a few times a year for the past 3 years. We normally never have an issue. However, we tried to stay this past weekend. I flipped on the light and a cockroach the size of a quarter came barreling out from under the desk. We killed it. Their wifi was down and no tv as well. We went to the front desk to let them know about the cockroach and that we were going to be leaving. The woman at the front desk was kind and told us we had to call the manager in the morning to get a refund. So we left and called to speak to the manager the next morning. The manager wasn’t in and we were assured we would hear back from her the next day. Still nothing….

The staff were friendly and the breakfast was good. The doors were hard to open, the room set up was nice but strange. The outside area is near a trucker stop and it feels like it if that says enough.

We liked everything about the property, we always find comfort inns to be clean and comfortable. Today we left at 4 am and our oldest son went down to get us coffee, it hadnt been put out yet, but by the time he came upstairs and we gathered our stuff, the night clerk had hot fresh pots of coffee ready for us. It saved us a stop on our already long road trip. She was a blessing.

They were so kind and accommodating. They didn't have a shuttle available, so they told me they would pay my taxi fee. I didn't ask for that, they just offered. Everyone was great and the room was clean.

Very bad conditions not clean bed bugs because of the name of the property very bad I have been in many hotels with this name and by far nothing to compare

Property was/ is clean but is dated. Staff very pleasant and helpful would recommend

Staff were super friendly and room was set to the perfect temp upon arrival.