Residence Inn Visalia

Great location and top notch staff. Great check in experience and lobby was nice. Our room was clean, comfortable and cozy. Great size room with full kitchen. We saw a few ants in the bathroom and we squashed the problem. Everything else was fine. We used the hot in the pool area and it was nice. Our only complaint was hotel did not seem staffed well to serve breakfast. We got down stairs to eat at 8:30 and very little food was left and no utensils. Staff was washing dishes and forks appeared a few minutes later. The shortage was hot food. They did have cereal, muffins and juice. The hot entrees were empty as was coffee. We waited 20 minutes and left. It was a Sunday morning and they were sold out the night before. So they seemed not prepared for so many hungry people.

Not a great location, really no restaurants or bars anywhere near, wish I would have chosen downtown. Miss the reception hours that Residence's used to do. And 15 a night for parking, in a hotel that is basically in the middle of open fields. The room was not clean, my Keurig did not work, lots of ants, subpar breakfast, light in closet area did not work, odd shower / bathroom setup. Staff was nice, but just not up to what I have experienced before at Residence Inns. Bed was not made once in my 7 night stay....

The bathroom door didn’t close, the room had another door that connected to the next door room and that had trash underneath it. Additionally the rug was dirty like it hadn't been cleaned in a while.

Good hotel but the bedroom was hot and the livingroom was so cold. It usually isnt a problem so it must be the thermostat or something that im sure can be repaired easily. The beds are always very comfortable and I like the full kitchen. The breakfast there is usually very good and I was very disappointed by the lack of meat or even scrambeled eggs this last time. I still like the hotel but I hope they get the hot breakfast choices back like they should be by the next time I am in town

This hotels has a bed bug infestation. We arrived late in the evening August 24th with our two young children and upon folding out the sofa bed found bed bugs crawling on the mattress. The front desk associate was kind enough to move our rooms, but unfortunately the second room also had bed bugs in the pull out sofa. We’d already booked this hotel for three nights but with bugs in two rooms there was no way we could stay. We wrapped a bug up in a tissue, delivered it to the front desk and informed her we would have to check out because those bugs were crawling in the pull out sofas where our sons would be sleeping. She was very kind and assured us we would receive a phone call the very next day (August 25th) from a manager who would be able to resolve the issue. Fast forward to September 6th, not one person has returned a single phone call of mine or even attempted to reach out to me regarding the matter. They sent us a bill for three nights in their hotel and three days of parking in their parking lot when we spent less than 30 minutes in the building and never returned. I’ve attempted to reach them MULTIPLE times. I’ve been given the run around over and over when I call. I’ve heard managers aren’t in, managers are in meetings, or if they are a manager, they have no authority to help with the situation. Each “manager” I’ve spoken to has promised to return my phone call right away and failed to do so every time. I emailed the manager, Tanja, and she has yet to return to the email either. I can assure you this hotel has bed bugs in it. Just read other reviews! We aren’t the only guests who have had issues with this. This was one of three Residence Inns we stayed in over the course of this trip throughout California and this Residence Inn in Vasalia was an awful experience. The management has shown they do not care about the experience of their guests at all.

We enjoyed our stay at the Marriott in Visalia! I wish we would have stayed longer. The room was very clean on the beds were pretty comfortable. The only issue is with the shower having no door or curtain and water spraying all over the floor. A different shower head would help. Other than that, I would stay here again if in the area.

Staff was friendly and helpful. The property looked clean and well maintained. Rooms were nice. Only issues were the breakfasts provided were lackluster. They ran out of most things hours before service ended. At times it was just eggs and toast. In addition to their rate they were charging $15 a day to park. I will probably think about booking with a competitor if I come back to this area.

Clean facility, friendly staff and easy freeway access.

Please avoid this property! I check in here in Tuesday July 25 2023. When I entered my room I discovered may dead bugs in the bathroom. On my return to the front desk I was informed there are no more room available. As there were no more room anywhere in Visalia I decided to stay and hope for my live bugs. As the video attached show there are multiple live what looks like ants crawling in my bed!! In trying to speak with the General Manager Kartik Shandil i was told he was unavailable. I still to this day have not head from the General Manager. Please avoid this peoperty as they do not care for any customer service.