Solaris Resort

Where do I even begin... first of all the hotel does not have a bell boy to help you with the luggage and to make matters worst the reception is located under some stairs which make it difficult to get there without a struggle, we arrived there the person in the front desk was very nice. When it comes to the rooms the space is nice however they need some updating, we arrived and we found a dirty towel with some yellow stain on it and the sheets had some red stain on it, the shower is not your typical shower from what you would expect for a four-star hotel, the shower was uncomfortable and you cant even close the doors properly without having to really pull some maneuvers to close them, the hairdryer in the bathroom works for 2 minutes and then it turns off and you have to wait around 20 minutes for it to work again. The phone in the room was not working so we had no way to call the reception and we reported it to the front desk 3 times and no one paid any mind to us, saying probably is bad reception and left it there, so every time we needed something from the front desk we had to go down to ask for it, needless to say, we couldn't order room service because of this. There are no bathrobes in the room you have to order them at the front desk and no one cared to tell us. the second night the tv broke down and it took until the next afternoon for it to be fixed. Now the wellness they have 3 pools, the indoor pool is super small and it was dirty with some black things floating around, me and my husband saw the things and got out immediately, we go down to the saunas and there's 2, one that's barely warm and the other one too hot, the Jacuzzi's water is warmish, not hot as it supposed to bed, the wellness temperature is cold and the space itself is very small, and to make matters worse the steamy bathroom was not working, so literally after and 1 hour in the jacuzzi since we couldn't use the indoor pool and the rain did not allow for the outdoor pool to be used we decided to leave which in other hotels we spend the whole day in the wellness, it was so bad we came back the next day for our massages got into the jacuzzi for 15 minutes and decided to go look for decent wellness elsewhere and a place with pools so we could salvage this trip, also the towels they gave us were small and ragged with holes in them The food I have to say is tasty but the hours are ridiculous at 10 AM the breakfast is done and the dinner is from 6-8 my husband and I work online for an American company and we had to jump through hoops to make it to the dinner the day we arrived and for the next few days since the dinner has to be before 8 we had to go out to find food because at 10 we were hungry again and since the phone was down and no one cared we couldn't order room service. I would understand if that's the best the hotel could do, and if that were the case then it should be priced accordingly because with a discount we paid 340 euros for a 3-night stay which means I