Playabachata

Se fue la luz la verdad que espera otra cosa tremenda desecion no volveré jamás ese hotel

Rooms are outdated and AC not cooling well. Towels where hard to find and they would not give u any extra towels. Food was just ok.

The resort reminds me of a plantation, it has lots of space to be private, many pools, world class healthy food choices and the best staff, they are very respectful and helpful. Our personal favorite were ,Yudy and Orlando.

The property needs some major updates. The people that work here are very rude. They’re not friendly at all when you check in at the service desk they don’t even tell you where to eat or give you any type of information when I got here they gave me a room that had a leak and I had to change rooms. I would definitely not be here again and I would definitely not recommend this to anyone.

Only the entertainment was very well organized and the evening shows were amazing. The food quality in the “restaurants” was not so good even compared to the poorest Caribbean countries. They also had 2 so called “a la carte” restaurants where the food and “dishes” were even worse, especially in the “Italian” restaurant where everything was just disgusting… And finally the hotel room was awful. I have never seen a hotel room in that condition even in 3 or 4 star hotels. Literally everything door look, amenities, bath, bed, safe, door, window etc. were very old (probably from 60s or 70s) and in the worst condition I have ever seen. I think that was unacceptable even for a 3 star hotel. The room service and staff were not the best as well. Most of them didn’t understand and speak English, even the basic words like today or tomorrow. The room cleaning service was awful. Someone could just knock the door at 8 am, take the towels and return new ones only after 6 pm. Once they even entered the room when we were still in the bed.

The property needs an upgrade especially in the rooms, ac was controlled unable to make the room cold temp was set at 29 degrees C. Limited on the dinning even on the buffet, not allot of options. Unable to reserve for dinner because it was overbooked.

Stayed 6 nights. The good: Check in at 330 pm was smooth (don't expect to get in before 3pm), beautiful beaches, shade available, night life activities/music available, rooms cleaned and restocked (water, Pepsi, 7up) daily, coffee shop and Gelato (delicious) available until 11pm, sunset on the hilltop gazebo was beautiful. The bad: dinner buffet low quality and similar most nights, only get 2 nights at "nicer restaurants" (which are just the 2 snack bars converted in the evening) and they chose them for you, they try to pressure you into a nicer breakfast (3 hour) at the Senator (nicer part of resort) to sell you a time share when they give you your dining nights, air conditioning struggled to keep up during the day, staff overall not as friendly as other resorts, pools very crowded and hard to find chairs. Would stay there again if the price was really good as a budget travel for just the beach, probably would rank in the lower 1/3 of resorts I've stayed at.

Nice place... lots of space would be good if able to have a swim up bar and fancier dining restaurant's

Undoubtedly the shoddiest hovel I've ever stayed in. The room reeked of mold. There was not hot water in the shower. The pools were filthy. The buffet was terrifying (the best thing was something roughly pasta-shaped with a watery red "sauce".) The air conditioning didn't work, and the front desk yelled at me and hung up when I called to ask for it to be fixed.