Mercure Vung Tau Resort

Nice hotel right in front of the sea. Those who have accessibility needs may find it difficult to stay at this hotel since there is lots of stairs across the resort. Staff are generally friendly with limited English ability. They willingly helped to carry luggage to the room. Check in and out took longer than expected, especially check out took around 20mins on weekday, they should consider having express check out. The view from the seaside room is nice and chill. Breakfast has good variety of Vietnamese and western spread.

I booked 3 deluxe twin rooms with seaview for 2 nights to celebrate my birthday with friends. I got warm welcome from Ms. Duyen (Asistant Guest Relations Manager), Ms. Chi Receptionist and Mr. Vinh Bellman. Ms Duyen helped us arrange our room with nice view and she made me surprised with the cakes. Ms. Chi checked in for us very fast and professional. Mr. Vinh help us deliver all heavy luggages to our rooms and call electricty car fo us. Also thank for Mr. Hoang FB Manager for taking care of us about breakfast. Our stay was so pleasant in Mercure Vung Tau. And we really enjoy our stay much because of them. But there's a small problem that I made reservations on trip.com for my stay 22-24Dec, but my working schedule was changed so I contacted Ms. Trang Lam Reservation to support to change to 20-22Dec, she asked me to contact with trip.com. After I contacted trip.com, they helped me contact hotel again to change. Sometimes, I know if both side agrees to change, I can change althought my booking policy shows not amend. But trip.com said that the hotel didnt agree to change. And I asked her for a solution that I can pay more to change or not, she just sent me an email with room price for 20-22Dec, didnt tell me that I can cancel old reservation to make a new reservation or not. Finally, I had to change my schedule, only stayed in hotel 1 night and left Vung Tau 3:30AM for taking my flight on 24Dec.

Great people, great location and great food. I’m especially thankful to the lifeguards taking care of the private beach, I witnessed they managed that magical place effectively; cleaning up the beach from Sunrise and keeping up the entire beach all day long until sunset, solemnly and friendly. I enjoyed the grilled seafood at the patio restaurant and they were delicious and worth the price. Only criticism was the pool was a bit small so became crowded however the atmosphere is joyful with good music and rather pleasant with lighting in the evening around the pool. A memorable vacation at Mercure VT.

The place was nice and beautiful, right next to the sea. I love it. Thank you.

Great