Residency Lake Resort & Spa

Stayed at Residency Lake resort from 19th April 25 to 21st April 25. Just one hour drive from Hinjewadi Pune or nearby areas. Roads are good. I had booked the Panoramic Lake view room. These rooms are situated at a height so you have to climb 20-25 steps. So senior citizens or people with muscle problems in leg better avoid these rooms and alternatively they can book rooms near reception area which require no climbing. Panoramic rooms are spacious . Highlight of Panoramic room was a small sit out area provided outside from where you can sit and watch the Mulshi lake and be in harmony with nature by hearing variety of bird sounds. The garden and lawns are very well maintained. Enjoyed walking barefoot on the lawns. With variety of flowers all around you makes the whole place more beautiful. Swimming pool & other indoor games activities and kids play area is available. The whole place is well maintained. Breakfast provided was good with lot of options to choose from. Similarly for lunch and dinner you can have a buffet or order a la carte. But I preferred buffet as it has good spread with variety of choices for both veg and non veg. Loved the quality and taste of the food and it was always hot. My compliments to Chef and his team . Also all the staff are very polite well mannered and will go out of their way to fulfil your demands. Nice place to be with your family .

Pathetic service hotel confirmed my room through ******* and than hotel people call me and say mam no room is available and my amount was debited and now since 31 dec 2024 they are not refunding me my amount And no responses to my calls emails at all

Disappointing Stay at Residency Lake Resort and Spa I stayed at Residency Lake Resort and Spa from 19th to 20th November 2024 and booked a Panoramic Lake View room, excited about the serene escape advertised online. Unfortunately, my experience did not live up to the expectations set by the resort’s glowing photos and descriptions. Misleading Room View: The primary reason I chose this property was the promise of an unobstructed lake view from my room. However, the view was partially blocked by newly constructed rooms, which was not mentioned during booking. This was a major letdown, as the advertised "panoramic" view was the highlight of the booking. Room and Bathroom Maintenance Issues: The room had Venetian blinds that were not functioning properly, leaving the interior visible from outside—a serious privacy concern. Additionally, the bathroom blinds were damaged, adding to the discomfort. I expect better upkeep from a property positioned as premium. Subpar Food and Service: The dining experience left much to be desired. Hi-tea was served in semi-washed cutlery, which had to be replaced after I raised the issue. Breakfast was poorly managed despite a small weekday crowd. Food items were not replenished on time, and guests (myself included) had to search for staff to serve or assist. there Cafe outside sitting tables were not properly cleaned, and we had to make repetitive request. Kids’ Play Area Neglect: The kids' play area was waterlogged and muddy, making it unusable. This was especially disappointing as it was one of the key features we were looking forward to for our child. Swimming Pool Facilities: While the pool itself was clean, the changing rooms were not well-maintained, detracting from what could have been a relaxing experience. Final Thoughts: The location of this resort has immense potential, but the lack of maintenance, poor service, and failure to meet advertised standards significantly impacted our stay. For the premium pricing, I expected much better. I hope the management takes this feedback seriously and makes improvements to ensure future guests have a better experience. Rating: ⭐⭐☆☆☆

ambience superb, location is good , beautiful lake view,, well maintained property, food is ok …it is good for vegetarians… fish was not available …only Goan fish is available which I never heard before . About staff: Friendly and polite staff, quick and good service * my daughter got fever there at night and I requested for medicine they immediately went to the market and brought the medicine suggested by us * Thanks to Srijana ma’am and the whole staff😊

This place is a Colossal RAT-HOLE. Infrastructure is good - they have built all the trappings to attract a good clientele...however the basics are sadly missing 1) They have an army of staff Manning the place, however no Management supervision, and poor coordination. 2) There is NO WATER in the BATHROOMS... Ever.... Please scroll through other reviews on this site and you'll find mentions of this elsewhere as well...however we made the mistake of not heeding those points just because the infrastructure seemed well laid out. Imagine coming from the pool, and not being able to flush your own toilet....even worse...imagine waking up in the morning and not being able to freshen up... Imagine being a family of 4 and not being able to access basic toilet facilities - morning or evening!!! They are constantly waiting for the Tankers to come, and when a tanker comes in, the water lasts only maybe 10 mins. 3) Restaurant staff is constantly zoned out....food is good however not on time .. at dinner they will try to force you to their buffet options rather than Ala Carte, however the Buffet has only 1 non-veg dish. Basically the whole experience seems like you need to enjoy your vacation as per their convenience, rather than vice versa. I would like to throw in a good word about the actual staff members...they are hard working but under the terrible Management of Mr Sandeep they were disoriented and ineffective. We kept asking for the Manager, Nr Sandeep (allegedly) but throughout a whole morning of water-less survival, he didn't dare show his face and was missing from site. Classic Puneite hospitality - at an all time low level. These Puneites believe that once they've built a building, the guests should be thankful that they're getting to access the place - never mind the service. Few positives - Food was good, and junior Staff members tried their best. Rest - please avoid this place.

Lovely staff and great ambience Mr. Sanjay Singh - very friendly. Helpful and approachable. Excellent service. Safe for kids, Good kids zone. Rooms were spotless, and the facilities were well-maintained." Comfortable Accommodations.