Hampton Inn & Suites Walla Walla

Great new hotel with comfortable rooms, large and sunny breakfast area, and super friendly staff. Thanks!

Cheapest/thinnest sheets, pillows, towel. Extremely uncomfortable. Low shower pressure. Dylan at the front desk gave you the impression that he did not want to be there. Would never go back there.

I arrived a bit early, around 2 PM, to check in, but the front desk attendant, Dylan, informed me that the room wasn’t ready and I would need to wait about two hours for the manager to arrive before I could check in. The parking lot was nearly empty, and I didn’t notice any housekeeping staff around. When I asked how long it would take to clean a room, he dismissively replied, “I’m not a cleaner, so I don’t know how long,” and added that the room "needs final inspection and all that." His response felt disingenuous and unprofessional. This experience was shocking compared to other hotels I’ve stayed at. In the morning, the coffee situation at breakfast was just as disappointing. The coffee jar was almost always empty, and when I pointed it out to Dylan—who was at the front desk watching the coffee containers—he nonchalantly said it would take seven minutes to brew another pot. In reality, it ended up being about 20 minutes of waiting before coffee was available. The room itself was subpar. The bed was uncomfortable, with sheets so thin and ill-fitting that they barely stayed on the mattress, which was also far below standard. The towels were thin, some were old and stained, and the pillows were atrocious. Overall, this hotel was a significant letdown, and there are much better options in town. The only saving grace was Vicky, the breakfast attendant, who was warm, caring, and attentive—a bright spot in an otherwise disappointing stay.

The pillows on the beds are very small, as in they are travel size pillows. We had to ask for additional pillows. While our room was clean they forgo to give us towels and we had to go down to the front counter to ask for them.

Hampton always seems to impress… the hotel was clean, staff very friendly, workout facilities better than expected- very nice equipment and variety! And of course the breakfast options were great!!

Many good things and very friendly employees. However, i did not like the fact that our room was not clean at all during our stay. we were told that cleaning was every other day and at the end of the second day, when we came late, we found no service at all. then it was too late to request anything.