Hampton Inn by Hilton Concord

******* was awful. No way to contact them, no way to get help. They broke a promise and failed to reserve one night I booked back in February. I was still able to get a room, outside of ******* but a 2 night stay arranged with the night manager was complicated by the day manager who wanted us to check out and then recheck in. Horrible experience with ******* failing to reserve the first night led to this. Otherwise, stay was okay. I am done with *******.

Despite booking this reservation in February, Hampton Inn DID NOT HAVE THE RESERVATION FOR NIGHT OF APRIL 16, 2025!!! There was no reservation in the system! I had to pay for the room myself! ******* really let me down! Great hotel but despite receipting me, ******* FAILED to make the reservation!

overall, we had a pleasant experience. The hotel itself is very clean, modern, and well maintained, with comfortable rooms and great amenities. The staff was exceptionally friendly and accommodating, which really made our stay enjoyable. That said, the location is something to be aware of. The hotel sits on a busy triangular corner, so there’s quite a bit of traffic, and at times, you can hear cars with loud sound systems passing by, especially at night and during the day. Additionally, while the hotel property is secure, there were many homeless individuals gathered near the gas station/mini-mart next door and just outside the hotel’s fenced area. It didn’t directly affect our stay, but it’s worth noting for those concerned about the surrounding area. Despite this, we felt safe inside the hotel and appreciated the cleanliness, comfort, and excellent service. If you’re looking for a nice place to stay in the area and don’t mind a bit of city noise and activity outside, this Hampton Inn is a solid choice.

This is my go to hotel when I stay in Concord. Overall hotel and rooms are clean, staff is amazing and helpful. What I love the most is the EV chargers provided by the property.

We stayed here for 1 night and everything was great. The room was very clean and the facility was nice on the inside and outside.

We stayed here overnight on our way from the SFO airport area on our way to Sacramento. The town of Concord was very nice and the hotel was rather new and very modern. We will definitely stay here again.