Extended Stay America Suites - Boston - Waltham - 52 4th Ave

While I stayed at this place, I had a horrible stay I accidentally booked this place meant to book 32 the hotel in the front but they wouldn’t let me refund at 52 so I end up staying there to find insects in the faucet was broken and the water was leaking and got all over my clothes outside the shower When they told me they would refund waited more than a week and half with no response from the manager about my refund I’m not type of person to even write reviews, but this place was horrible I highly recommend choosing a different place especially if you have kids.

My stay here was very comfortable and relaxing. Katie(GM) and her staff were very friendly and made sure that everything I needed was priority.

Breakfast = packets of oa**eal or muffins. No fruit, no even bowl for the oa**eal (“use a cup”). Trek from Boston, reaching 52 is quirky (drive behind 32). Basic accommodation, not even carpeted room, a little expensive for its standard.

We usually travel low budget but this hotel was something else. To start, entrance and the whole floor we stayed in was smelly. Some very distinct odour of dirty, mold and food. The reception and elevators floor were dirty and sticky. Second, we didn’t get room service when we left the hotel. Bathtub was dirty and it was full of mold on the grouts. Bed was old and noisy, the towels didnt look clean. Lots of noisy neighbours running and screaming in the corridors. Also, the smoke free room was smelling cigarettes when we atrived.

The room was a shambles. Although we were told that the bathroom needed painting, we were not told that the plaster was chipping off. Furthermore, there was, what appeared to be, black mold in the shower but I will admit that I’m not an expert by far. Also, the toilet seat was not bolted down. There were other issues with the room but apart from the bathroom, the worst part was the mattress: it was sagging and we kept rolling to the middle of the bed on top of each other. It was very difficult to sleep or get any rest. Some of the more irritating things such as the vending machines not working, the staff was dressed in wrinkled and some dirty clothes really put me off.

Quiet, easy parking. Staff were nice. Cleanliness was at best average. Small roaches need to be exterminated.

There was such a bad smell in the corridor! The room was shabby. We asked for spoons and plates and other stuffs they said would be available but we never got them. The microwave looked like it was 100 yrs old! The blanket was thin and the air conditioning was leaking water all over the floor next to the bed. One of the drawers were broken and nails were sticking out, and I had my 4 yrs old child with me. The TV would shut down in the middle of watching, looked behind the TV and it was literally taped with a duck tape! The bathtub was filthy! I’ve never stayed in such a mess before!

i asked politely if the lady manager can help me get a taxi. she looked at me and say that its not their job to call. she then gave me list of numbers. i was desperate to leave for harvard business school for my husbands meeting with his classmate. she even bang the counter in front of me. since its not their job accdg. to her i even offered to pay $10 just so theyll help . what an experience

It is apparent that this hotel is not well maintained. Our room smelled musky and many of the fixtures were broken. The shower did not look clean and the drain seemed to be clogged so water just pooled while taking a shower. It seemed the tub was a plastic tub placed over an old tub but the seal was not great so it felt like I was standing on a water bed while in the shower, I could feel water between the tub overlay and the underlying structure. Was very unsettling and seemed unsanitary. The hallways were dirty as well. Overall felt the price was incredibly inflated for what we experienced.