Chelmsford City Centre

Very nice place and the customer was very helpful, everyone was good

房間還行，離火車站超級近

This hotel has spent a lot on upgrading its social spaces but they need to spend more on upgrading the rooms! We stayed in 103, The Bathroom was mouldy! it smelt like B.O! There was filler on the wall! Blue tak on the TV clearly not cleaned from the last guest and lastly the Tea and coffee was not filled! such a shame as we stayed in the Brentwood one the week before and it was 100% better then this hotel.

We were welcomed with warmth and one of the staff had given our children something to eat(sweets). The evening staff were very friendly. The bed was comfortable. But the only thing that’s a bit disappointing was that some of the staff didn’t know about the promotion. For example, they’re advertising that children can eat for £1 if adults order a meal and a drink. They have discussed it and confirm it if it’s really true. And when the food has been served, my child’s food is nit thouroughly cooked. It’s still a bit cold from frozen. My husband’s grill steak, they forgot to serve the sauce so he need to wait for it before he could eat.

What can I say other than I’m shocked at how absolutely perfect the staff are here they truly are amazing made my trip so much more easy and comfortable from checking in they knew I had driven a long way so gave me a room far away from noise so I could get very important rest then staff checked I was ok if there was any thing at all they could do to help me then we have breakfast WELL what a truly magical team never have I had such amazing friendly service from start to finish making sure every part of my morning was started ok and them they take time to see how you are they just go above and beyond to make sure your stay is as perfect as all of there smiles never will you see a member of staff not smiling THANK YOU SO SO MUCH . Nikki Richard chantel liz and Giulio you truly are gifts from God and the Hotel is extremely lucky to have you .

All nice & clean, staff very helpful & friendly towards us. Breakfast was really good & my wife is a vegetarian so we asked for none bacon & veg sausage etc & they were very accommodating, very good location a short walk into Chelmsford city centre with all the bar’s & restaurants, plus the bar at the hotel was also good. We have stayed here a few times & never had a bad stay to date for sure 👍🏼