The Old Bell at Warminster

Had a great night stay, also had the Thai food which was excellent, would definitely stay again, free parking at the back of the hotel which was a bonus, lovely polite staff, every you needed supplied in the room, can’t fault it

Room was comfortable and clean. No breakfast due to no staff. House keeper bless him was apologetic, but said they were short staffed and manager would be a while. Other customers left, after a long wait we finally managed to speak to manager, who was really not bothered about loosing customers, very disappointing customer service.

早餐明明10磅，卻連續三次收15磅。要不是最後一次看了他們的官網看到價格要回來了5磅，前台會一直裝傻充愣。其他的服務員態度都很友善。

10/10 for the Staff!! The property is historic and sprawling but badly in need of some TLC, even just a lick of paint would help. The staff there are amazing, nothing is too much trouble for them and they are friendly and welcoming. Saying that they are rushed off their feet due to understaffing. We ate there on the Friday as a table of 9 and everything was great (although they have a new chef and have changed the menu since we were last there and it wasn't as good - most of the starters were bought in stuff) We ate there again on the Sunday and there was only one guy in the kitchen, our main course was late (a couple arrived, ordered and had eaten their meal and left before ours arrived!) with the accompanying fries arriving after my husband had finished his meal. Lots of things not available on the menu; steak, lamb and fish had run out. Thai Cocktails and Tapas were advertised but had never been available. It was obvious staff were embarrassed to continually explain and apologise but they are being let down by the management who's focus is elsewhere unfortunately. Not sure if I would stay again which is unfortunate as we loved our last stay there 2 years ago. If we did go back it would only be because the staff made the stay so pleasant

Not the same nice room as usual as full up was tired and in need of an update but the friendly staff and great service made up for the room

Not too bad, bit of a rabbit warren to find your way round with steep stairs. However had a fire alarm at 4.30 in morning and evacuated to assembly point across street. No fire brigade turned up, no staff to check we were all out.Went back in after 20 minutes when alarm stopped(cold and raining) and found a staff in dressing gown saying someone smoking in room. Not us (don't smoke) but no signs in room stating NO SMOKING. Thought at least an apology for inconvenience caused, but nothing.