Emmanuel Church Apartments

Terrible experience, got there round 11pm as it is self check in and front gate into property wouldn't open ,the number to ring was switched off No help from office and had to literally sleep in car and they refused to refund even half the amount paid .NeverAgain

The reservation system for this set of flats is a complete shambles at the moment. The flats are being double booked and the wrong keys left in the lock boxes. No one is on hand to sort out the confusion and the management don't get back to you for days. We (my two children and I) arrived on Thursday 21st after 6 hours on the road to find the flat we'd booked already occupied by another family. They had found that their flat was double booked. We managed to find an empty flat, luckily, in the same building, and stayed there, formalising the arrangement a couple of days later, once I'd finally had a call back. However, on the last night there, another group arrived and let themselves in to our flat just as I was getting out of the shower and the children were asleep upstairs. It was a dreadful shock. They had found no key for the flat they'd booked, but only a second one for the flat we were in! They were then stranded with nowhere to stay. Although the flat was fine and reasonably clean and comfortable, I couldn't possibly recommend it because of this total confusion.

Didn’t get to stay, as they have cancelled my booking for no reason, no doubt because they have realised there is now an event on that weekend and they can sell the room for far more than I paid. I note from other reviews this is a common occurrence.

Not able to get into the apartment when arriving as no password code of main entrance was provided. Family standing outdoor for over 30min.

Very good apartment. Could have done with a casserole dish or a slow cooker