Hampton Inn Washington DC NoMa Union Station

It was quite, but i never got fresh towels, when i got to the room there was a half used toilet paper, not a fresh roll, there was a woman's hair on my sheets.

I so wanted to give this place high marks because the staff was so friendly and helpful. But the room wasn't very clean, never had housekeeping the three nights we were there. And didn't know the pool was permanently closed until the night before when we called to confirm the room.

The good: new, clean hotel with very good security. Within 5-minute walking distance to Union Market where you can find all types of food and beverages. The staff wore masks as did I. The average: free breakfast was nice, served next door in the Hilton Suites hotel. However, the breakfast offering was meager compared to other breakfasts I've experienced at a Hampton Inn. The food was barely warm, the eggs and sausages were cold, barely edible. I was scolded by the staff for not using tongs when I picked an English Muffin with my hand. But free is free. The poor: In the past I was able to choose my room when I check in 24 hours before, but the Hilton Honors app would not let me do that, so I had to check in at the desk. The hotel was very empty at the time. So, at check-in I asked for a quiet room. I was given a 7th floor room (which was nice), but it faced over New York Avenue. At night from 1am-3am there were cars zooming and revving loudly. The train noise wasn't an issue. Therefore, I suggest you do whatever you can to get a room facing away from NY Ave.

This is a nice hotel closely associated with Homewood Suites across the way. Even the parking is shared with Homewood Suites, and the breakfast is held there too. Newly renovated hotel, nice stay. Its close to Union Market for food options.

The staff was attentive and we liked the shuttle within one mile which took us to metro. Also loved the breakfast which was different each day.

This was the worst hotel experience I've ever had. We had to wait 2.5 hours to check in. The staff did not seem to know what they were doing and the room was lacking. The manager said she would comp us the paid parking for the two-night stay but when it came time to check out the woman at the front desk couldn't get it off the bill. The coffee machine in the room was missing parts and the elevators weren't working for guests when we did finally check in. Everyone seemed like they hadn't been working there long. The janitorial staff were actually the most helpful people on site because they helped us with the elevators and where to park. Do not recommend. The Motel 6 next door is probably a better stay for just a little less.

Logged in to website to check on reservation and saw hotel was closed. Spent 45 minutes talking to ********** via chat, not even a person, to make sure I would not get charged. Finally received a cancellation notice the day before my reservation. The communication was terrible until I reached out. Second time this has happened.

We found the room very spacious, comfortable, clean and presentable. The only complaints are, we wish there were additional glasses by the bathroom sink and found the sofa bed really lacking plus the blanket was stained.

Afraid to turn ceiling fan on in the room!!! Dust in clumps was hanging from it There was only one root beer soft drink in the market section. The rest of the case was empty.