Stephanie
4 ноября 2023 г.
We arrived at the hotel early and didn't expect our room to be ready so we were very surprised when the hotel attendant told us to return in about an hour & we could check in. We arrived 3 hours later to have another attendant tell us there was "no way" our room would be ready and we should return between 3 & 4pm & "hopefully" our room would be ready. We returned at 4pm to wait in a ridiculously long line. When we finally checked in, the newest attendant told us that "most of" our incidental fee would be returned if we didn't use anything when we checked out. When I questioned him on that, he couldn't give me an answer as to how much we would be charged, but that we would indeed be charged. Why would we be charged an incidental fee when we didn't use incidentals? When we checked out, I asked for a receipt and saw that we were charged $30/day extra for some random "incidental fee". So, buyer be aware & make sure to ask about any hidden fees.
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