Residence Inn Albany East Greenbush/Tech Valley

We arrived late and were staying in two rooms. In one of the rooms the pullout was not clean. I went to the front desk and spoke with Breya. She was pleasant and immediately called the manager. Despite the late hour (1am) the manager answered promptly and together they solve my problem in a most satisfactory way. I stay in a lot of hotels and rarely do you get things handled so well by both the front desk personnel and manager. Thank you Breya and John for handling this in such a professional manner!

My current stay is just not going well…it’s one issue after the next. We checked in at about 5pm (not late) and were told the only room they had left was a handicapped room. I get that someone has to get that one if they are sold out, but this is one time where I feel my lifetime titanium status should have at least pulled me from the bottom of the room assignment list up to get a regular room. We get into the room and the mini lotion bottles on the sink were empty (????) and the tv was plugged in such a way that it wouldn’t rotate and the manager had to come up so we could move furniture to fix the wiring. Then on an off-housekeeping day we give a ring down to the front desk to ask if housekeeping could just bring some new towels and strip the bed because the sheets needed a change and she politely said it wouldn’t be an issue and would send someone right up….low and behold we arrive back that evening and find no one had showed up so we had to get everything from the front deck and strip the bed ourselves. Facility-wise the place is fine but these service issues just add up to the point where we will just have to look elsewhere when in the area.

I was a little hesitant to stay here after I'd read some recent reviews. I travel quite a bit and have stayed in a lot of hotels all over the world--from roadside trucker motels to fancy resorts. That said, I have not even the smallest negative thing to report about this hotel. The staff was INCREDIBLY friendly, thoughtful, polite, and kind. Even as we were sitting in the dining room the next morning, a random employee made suggestions about what his favorite items were from the buffet and he wasn't wrong. If they have the little mini quiches with spinach, they are good, get them! The entire hotel smelled fresh and clean when we walked in, check-in was fast. The rooms were just as described. Sure, some of the in-room furniture was likely on the older side, but everything functioned as it should and everything was sparkling clean including the bed linens, the kitchenette in our room, and the bathroom. The bathroom water pressure was great. The pool was nice and clean. I have a small dog and he was able to stay with me which was lovely. The grounds are adequate for taking dogs on short walks. The free breakfast was well stocked with options and the dining room was so cozy with the holiday decorations and tree and even holiday movies playing. Overall, my quick stay visiting friends was made extra special by staying at the Residence Inn in Greenbush--I have stayed at other places while visiting these friends, but from now on, I'm exclusively staying here. The location is so convenient, it's right off the highway but on a woodsy road where you can't hear any traffic. The neighboring businesses are tucked in an industrial park, so it's really quite and low key. The only thing that was lacking were clothes hangers in the closet. Our room only came with one. Not a huge deal since we only stayed overnight.

This is another review about how disappointed I was during my stay at a hotel that at one time was my Cheers, staff knew mine and my colleagues names and greeted us each time we came. Since returning to travel after the pandemic things have drastically changed. The staff at the front desk are void of personality responding to questions in monotone. Last night when I got to my room neither of the TVs weee working so I tried to call the front desk. Phones were down as well. I went down to talk to someone and was told that the TVs and phones were down all day and being worked on. This is something that should have been communicated at the time if check in. Sorry to say that I will likely be staying at other properties when I come to town for work. There are other Marriott options and I try to stay true to Marriott.

Unfortunately, there’s one employee that does not belong at this hotel, or any customer facing job for that matter. This hotel has some of the best front desk people, but this one is the worst. I can identify this employee only by her big size and insufferable attitude. She goes out of her way to ruin the clientele’s experience. May be that is how she is. From being rude right off the bat with anybody needing help to pushing back on them instead of offering any solutions this employee has earned her “WORST WORKER” award. Management should make a change as quickly as possible to keep customers coming back to their hotel by removing this employee or assigning her work inside the hotel, so she does not have to interact with customers. This ruins everybody’s time. Please investigate this and do the right thing for your paying customers.

We stayed at this hotel last year and it was fine, but the rooms have gone downhill and they seem short staffed. Our 2 bedroom room on the first floor in the back smelled damp and moldy. We were only there for one night so did not ask to be moved. The breakfast was supposed to start at 7 am but was delayed and there were no lights on. Luckily the coffee was ready and that was really what we needed. I think this hotel needs a refresh as everything in the room seemed tired.