Best Western Plus Wenatchee Downtown Hotel

Bad food, service ok

Hotel staff was helpful and friendly. Rooms and hallways were clean. Staff was always wearing a mask. The complimentary breakfast was lacking, as someone who doesn’t eat meat all they had was scrambled eggs, bacon and fruit cups (packaged in syrup). Bagels or toast would have been nice but I understand it’s a free service. Had to sign up for pool use due to Covid, so we couldn’t use the pool the first night but it was very nice to have it all to ourselves during our time slot we signed up for.

The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!

When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.

The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets

We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.

Reasonable and what you’d expect- staff were helpful and efficient. Breakfast was busy and chaotic at times- get there early! - but there was a good selection and items were regularly refreshed in the time we were there.

Breakfast was not great. Not many selections. Especially waiting in line forever for the waffle machine was ridiculous. Marriott has 2 waffles machine and it’s super fast not outdated holding up a long line. Pool hot tub was dirty. Needs more attention. Lots of slippery water in hall way leading out of the pool area which is asking for trouble! Easily slip and fall. They should put a rug, a sign caution wet floors anything from an accident due to happen. All the coffees pot were completely empty by 8am from the breakfast room. But the espresso machine front door is great! The mini bath stuffs like shampoo etc are super tiny! The bed was comfortable but the comforters are super thin. The pillows hurt my neck and I was freezing all night. The toilets in our room is was kiddy size, carpets needs changing but microwave and fridge was a plus. Elevator was small took forever so we used the stairs majority of our time. They did give us joining rooms per request so that was accommodating. We paid for 2 rooms but the queen beds look like twin sizes. Front desk was nice overall I wouldn’t come back there if there were other choices.

Not sure if the hotel folks are cleaning carpet inside the rooms once in a while. Had a terrible experience. Stayed here with my family and my son was all good until we checked in. He played on carpet for sometime before going bed and had vomitings all the night and had to rush to an urgent care.