Mercure Birmingham West Hotel: отзывы

Disappointed with this hotel. Stayed in room 354. It was reasonably clean but there were some things missing/lacking. No soap in the dispensers. Towels missing. The mattress hadn't been rotated so there was an awful pit in the middle but the edges were still nice and firm. As a couple we fell into eachother all night and didn't sleep well. Aircon was broken and the room was sweltering hot. We couldn't open the window as the noise from the motorway/main road was mental. Aparently the whole 3rd floor aircon had a problem. The room was a bit tired looking in places but looked prety good/stylish to be fair. We tried to use the whatsapp service to contact reception about the air-conditioning but they ignored the message and only responded when I got a bit 'karren' on them in the morning about the poor service. The iron was covered in white limescale that stained my suit/trousers before I was due to go out with friends. The breakfast was OK. Bit greasy. but no decent dairy free milk for a coffee. (You cant put soya in coffee, it curdles!) Thankfully I brought my own. The staff (Kospats) was a bit tetchy when I asked them if they stocked oat milk but once he realised he was being abrupt he went out of his way to make up for his initial reaction to me by being toxicity level nice. He asked me to fill in a feedback form for him which made this way worse. All in all - just a very cheap, oldest cheapest room in the hotel at a very old and crap room kinda price. Not very well run. I'll probably use the hotel again at a higher price range in the hopes the room may be better. But if the service is bad again, I will stop using them.

無公共交通，房間不隔音，潮濕的感覺，早餐種類太少，你還沒吃完服務員就來收盤子，這種感覺非常不好，就這樣吧。

It was. great experience by my dad

很不錯的入住體驗，環境舒服，服務友好。下次還來。已經是第二次入住了，停車也很便捷，8磅可以停一整晚上。

Staff - especially on reception were brilliant. Couldnt have been more helpful.

Average.

i was pleased with the general lay out and you let me have an early check in which helped me a lot i have had a amputation of my left toes and half the inside so after driving down 150 miles i get a bit tied so i had an hrs kip which helped me recover i was pleased with the comfort of the bed the only complaint was that there was no cups for my tea i didn’t complain that’s not my style

Just one night. Very clean and very polite staff. Marita on reception was very friendly and helpful. Would recommend if you are in this area to stay

The staff are very accommodating and friendly the room is good clean and comfy.

Excellent 1st class would stay again

Nice quiet environment close to the m5. Facilites were working well.

Excellent hotel. Very modern and clean. Staff all very friendly and helpful. The lady at reception was especially helpful and good at her job very welcoming her name was Mairita ( I think) breakfast was basic but all good quality food nice and fresh and hot.

The room was good but needs some work on the toilet had a lot of rust near the taps, rooms could do with a phone to contact reception for anything but had a nice time and slept well.

Really lovely hotel. Great facilities with the sauna, steam room, spa pool and swimming pool. Saw straight away my mother's mobility issues and swapped our rooms for step free access.