Residence Inn West Springfield

房間還可以，就是隔音不太好。

房間乾淨、地理位置很好

Paid for a king room through *******, hotel could not honor a king room and I was put into a queen instead. The room smelled like cooked fish, there was some mold in the bathroom tub, and the property overall was a bit on the dirty side. I expected much more for the price and being a Titanium Member.

Excellent size of studio with small kitchen, hotel has pool, large breakfast area, pet friendly and very helpful staff. Excellent value

Our room was very clean and spacious. Was the best hotel we have stayed at in the 4 years we have been staying in Springfield for Equine Affair.

Housekeeping was very casual. I was there 9 nights before the first cleaning even though I asked at the desk 2X. After, they came at 4-5 days intervals. Housekeeping consists of sheets and towels, run the dishwasher for a single item. No mopping or vacuuming or wiping down surfaces. They left cleaning supplies and dirty towels as well as a band aid wrapper and other debris from the previous guest. It was still there when I departedThere was a broken glass in the dishwasher. Also still there. There is a mud puddle at the bathroom door unchanged since I arrived, never mopped. The night staff at the front desk is fully focused on their phones. As for Eco-friendly, why are the fire pit and fireplace burning 24/7? It's a nice property being badly run

We had a short one night stay for a college visit the room was clean, and the area had plenty of restaurants some walking distance, which was great. The hotel itself was clean and well accompanied. They accommodated our dogs which come in an extra cost. Breakfast the next day was better than expected. Overall, good stay

Nice room Clean facility Room at first smelt a bit stale Man outside hanging at dumpster near where cars parked- front desk clerk made aware did nothing brushed off my concerns we moved our car to front of hotl

Never again, we did not sleep, our room was just next to a back super noisy door that people and workers use. People get out to smoke and talk from 12am To 3am and again from 5am so the first night we did no sleep. In the morning we asked to please move us because we didn’t sleep tue person at front desk on 9/14 said “sorry we don’t have more rooms” second night was a bit better but at 5am the first person went out with a bang on the door and talked on the phone for 30 minutes then more and more people…. It’s unbelievable how can they have rooms next this door that everyone uses. And the door is one of those you have to push hard and the noise was just so loud on our heads because our bed was next next to the wall. So Bad bad hotel!!!