Regency Inn & Suites

As I've mentioned in other reviews the only things I really look for in a hotel are clean rooms and well-maintained facilities. The Regency Inn and Suites in West Springfield was neither in my experience. One of the pillows on the bed was out and out dirty, and in one corner of the room the rug was no longer tethered to the floor (see photo). The staff was friendly but until they take basic care of their rooms and actually wash linens properly I can't recommend staying here.

This rating is based on VALUE. I was getting big 3 digit rate quotes from the local chain hotels so decided to look locally. Amy was so pleasant sounding on the phone I wanted to check it out. Near downtown, on Main St, this renovated motel looked great: fresh looking paint, new doors, tasteful colors, cared for parking lot and CLEAN, CLEAN, CLEAN. Amy offered to show me a room: new floors, good lighting, new looking windows, standard motel furniture in good condition, new looking towels, bed clean, nice AC unit, spotless bathroom with new looking fixtures, good refrigerator, microwave, desk and comfy chair. No frills, but nothing missing and all fresh, unworn, and clean. With very polite, helpful service from Amy (she’s a keeper!). And…$85! Woo hoo! Great value. I would definitely stay here again. (My only photo is taken at night.)

After my son’s graduation ceremony, we decided to go check into the hotel so we could all freshen up for dinner. You can imagine our surprise when we pulled into the parking lot of the Regency Hotel to find it empty (save a derelict car) and the doors to the hotel locked with a closed sign. I’m still waiting on ******* to resolve this issue as I was already charged for my room. 😡