Comfort Suites West Warwick - Providence

When i first arrived i had alot of luggage and i was carrying chips that fell. [I will come back to that] the toom lamp kept jumping when you walked in thr floor. The TV channels were very poor. usually its linen in the closet if you have a pullout in any hotel, this one i jad to go downstairs and get it. I got in late so this was a inconvenience for me and my daughter who needed to ne in bed for jer buisness in the AM...Alot of fuzz on mostly all thr channels. THE FREE BREAKFAST WAS GREAT! LASTLY, thr chips that i spilled when first arriving on friday night, were still directly in the front when i was checking out sunday morning. This was very bad to me....

The heater made so much lound noises about 0300, the phone by the beds so dirty and didn't work. The hair dryer in the bathroom didn't work. There were no towels on the first night i checked in and i couldn't call the front desk with the hotel phone. When i requested the towels i had to go to desk to get it. After reporting the sound issue with the heater, i was told they'll work but didn't. Night staff was not friendly.

The only redeeming quality was the size of the room and the price for it. The phone inside our room did not work at all, not even to call the front desk, the privacy deadbolt on the door did not function (it doesn't line up with the door jamb), we had to buy air freshener spray because the room had a dirty feet smell, and the elevator was 2 months over due for its annual inspection (it also got stuck on the 2nd floor and the door closed seperating us from our child). There were also large trucks parked across 4 or 5 spots of the already limited parking on both the front and back side of the hotel. The online booking showed an indoor pool, we were not notified until I asked at check in that it was closed for maintenance indefinitely.

The breakfast was adequate, but better choices could have been made. The hard-boiled eggs were sometimes frozen in the refrigerator; other times the membrane was still on them and had dried out, rendering them very undesirable. One of the cream cheese cups was completely moldy when I opened it up. In my room, the shower head was being held up by zip ties, rendering the hand-held option obsolete, and it was hard to position it well enough to take a shower. I managed, but shouldn't have needed to. The bathroom faucet was off-kilter, and to stop the stream of water, it had to be up and to the right of center. Aside from those issues, my room was comfortable and made for a nice home base for the four days I was working around Providence. The bed was perfect for me, quite comfy. The staff were all very helpful and friendly, as well.

The POOL IS CLOSED!!!! One of the main reasons we went there. And couldn’t control the temperature. It was 78 degrees in there and we couldn’t turn it down.

Most of the guest in the building seemed like residents. At night they would yell in the hallway and horseplay into the lobby. The smell of cigarette smoke was overpowering on my floor. I asked to be moved because of this noise and smell but my request was ignored.

I like that there was free breakfast at 6am-9am. The room we stayed in was very clean and had a nice luxurious look to it. Definitely would come again.

Horrible there was a fight in the parking lot that ended up on the third floor where we stayed. It was like a rerun of Jerry Springer screaming at 1 o’clock in the morning.

Whole place is very dated. Material on the wall throughout the whole place really which very clearly was stained and dirty looking. The shower walls still have the film on them and the over all room was cleanish but felt dirty. We ended up checking out early and not spending the second night we booked.