Best Western Burlington Inn

Everything is usually ok, breakfast is decent but, is a noisy place at times

The door lock didn’t work. They knew about it. But still gave me that room.

Positives: location is off the highway; in room: hot water in bathroom. Negatives: second floor carpets dirty; in room: carpet also dirty, mini fridge didn't work, bed was uncomfortable to say the least. Felt unsafe as I checked out, very early and prior to breakfast, someone was sleeping in the hallway by elevator. The checkout process was confusing (virtual self checkout), and had to drop off key, but wasn't able to speak with an actual manager or front desk agent in person.

I feel like those who complain and trash others are the real problem, not the hotel. Some of us weren't raised with a silver spoon in our mouth, so hard work and barely any luxuries is a reality!! My stay here at bw started off rocky, I was checked in by an adorable little Indian girl, it went super smooth. I get to my room, pop open the door with the key card, and.... A heavy set man in his underwear laying on the bed .. OOPS. I went back down to the front desk checking I didn't pee myself since I laughed so hard . Ok people make mistakes, it was funny.. next room was a bit musty smelling but clean and the Jacuzzi could use some updates, I called the girl at the front desk and was sorry to be a pain but I'm unhappy with the room, so she said come in am and switch rooms.. Morning time came I was at front desk asking to be switched, the manager was so excited to help I believe he almost did cartwheels, or maybe that was me, I don't know, and he placed me in the biggest best room they had for my inconvenience. PATIENCE people!!! Learn it! The universe will bless you. Then the maintenance guy, I never seen a harder worker, he approached me with a bag of beverages offered me as many as I wanted.. wait he's busting his hump and I get the drinks.. cool.. good dude, Mike I believe it was. He's like multiplicity, everywhere you look, he's there doing something, sweeping, picking up branches, you name it. So the Best Western isn't the Ritz Carlton, but it seems like everyday ordinary

Checked out today ! Lady at the front desk is super nice and professional! Overall, safisfied with hotel . Convenient location. Clean , big rooms !

I was not greeted properly and the front counter is behind heavy plexiglass. The place had a shady vibe and I thought it was not clean. During breakfast the a staff member was making comments about how much a guest ate? Very unprofessional. I would not stay there again.

Property is fine other than the odor on the first floor thats apprently coming from the pet friendly rooms.

We liked this hotel so much that, when we needed to return to the area the next week, we booked it again. The price was a bargain, and the room was clean, spacious, comfortable, and quiet... everything we want in a hotel room. The location was great, as it was close to so many stores and restaurants. If we need a room in the area again, we will definitely return here!

My wife and I have enjoyed our stay at this location it was quite and convenient for us. However I didn’t quite like how at check in another couple had access to our room due to the front desk double booking the room we had already booked online and just walked right into our room. That was unexcepted and no matter how many apologies that should not have happened at all. With the exception of that everything was good.