Split Rock Resort

Black mold, nothing open, water park closed, indoor pool closed and hot tub, outdoor pool full of pine needles and super far from resort rooms, bowling ping pong and shuffle board all closed at 9 pm as well as the bar so there was absolutely nothing to do for older teens or adults at the resort after 9. All the restaurants were closed except for 1. The rooms are run down the appliances didn’t work, the tvs ran off Internet that kept dropping, staff was not friendly or helpful in any way. My son left his sunglasses and hat in the one rec room when it closed and went down the next day to get them and they were gone. Security was no help at finding them considering the room was not open to public yet. Not to mention our floor had no security door and they were left hanging open for any and all animals to come on it! It was the worst resort we have ever stayed at! Would never recommend and would have given it no stars if that were an option. DO NOT WASTE YOUR MONEY!

酒店服務不錯，但是房間真的一樣難盡，房間不小但是沒有窗子像關緊閉一樣，空調調不了，帶着孩子定了兩個床的結果衹有一個床，人家説客廳有兩個沙發床可以睡，非常的熱，住了一晚像是烘培了一晚一樣難熬，第二天起來嘴皮全爛了. 酒店設施非常陳舊. 水上樂園是單獨付費.

酒店環境有點老舊了 但是周邊環境很好 總體還是推薦的

I loved the views, room had old sofa bed. Upon arrival people were having a ceremony as soon as you walked in. No one to greet you. Building had no staff available. Leaking faucet, flashing light bulbs in dining room, clogged toilet. They did come out and fix right away. Last day we were locked out of room before 11. My pocket book was in room. No one around. Thankfully I had car keys in pocket. We had to drive to main resort twice until we were able to get back in room. Front desk help was very nice with handling problems. No phones hooked up so we could not call anyone to get us in room. Very disappointing. I always stay in main resort and will never stay in other parts of property.

Horrible experience. Their customer service is awful. They do not care about their guests concerns at all. Would never return.

The only thing I like is that it has a water park but they need more light during night time. I didn’t like the fact that the buffet was too pricey for a little bit of food choices.

The resort had booked its pool, water park and bowling for a private event without informing other guests staying at the hotel. We planned to use our water park passes but couldn’t because of the event. Also, the building we stayed at had a group of people holding a large event in it which took over the whole dining hall and common area, making it hard to enter in and out of the building or even stand in the balcony next to our suite. This should be conveyed to the other guests so they have an option to leave since we left the city looking for quiet but didn’t find any. Overall a rather disappointing experience.

Room wasn’t ready til after 6:30 pm. They put 2 towels in the room for 4 people. Room wasn’t clean. Stains on sofa. No extra linens for sofa bed. Nothing to wash dishes with in the kitchen. No garbage can in the kitchen. No extra toilet paper. Fireplace didn’t work.

Front desc receptionist need to be more professional. Bathrooms are old, no trash cans, no soap overal all resorts need improvement.