Hampton Inn Philadelphia/Willow Grove

We checked in on a Monday. It was a very hot day in the Philadelphia area. Needed to run air conditioner continously. Tried to set fan to on vs auto position so the sound of the compressoer kicking on and off would not disturb our sleep. No matter what position it was on the fan would kick off when the compressor stopped running. This would happen every 15 to 20 minutes waking us up. Also the door to the room was not square with the jam and you had to push real hard to open it and it would make an extremely loud sound that all the rooms near by would here. To top it off, when we tried to leave the room Tuesday morning the lock mechanism failed and we were trapped in the room - imagine if there was a fire or medical emergency! Maintenance was sent up and was able to open the door from the outside with the electronic key card but could not get the door to open from the inside. We were staying for two nights so requested a different room. When we moved are belongings we noticed everything we had the room refridgerator was frozed and ruined. We told the three people at the front desk about this and all the demonstrated was apathy and suggested the temp setting might need adjusted! Night two - same thing with the room air conditioner plus it would not cool below 70. After an early breakfast we grabbed a luggage card and took the elevator to the 5th floor. Upon arrival, only the inside half of the elavater door opened - not the outside so it appeared we were now stuck on the elevator! We were able to take the elevator down to the 4th floor, exit and get the second elevator to the 5th floor! After a ten hour drive home I checked my credit card and saw a charge for $201.41 from Hampton Inn Willow Grove! I booked the hotel through a 3rd part a month a go and already paid for the room thru trip.com. Shame on you Hampton corporate for not having better management and oversite over your locations! This facility is unsafe and the management and staff cant be trusted!

房間不錯，我住了8月21及22日兩晚，但離店時忘了拿衣櫃裏的2件T恤及一件襯衫，過兩天25日再去酒店前台詢問，説已找不到了或已當垃圾扔掉了。得知結果後心情變不好。

I have stayed at this Hampton multiple times and have never experienced what I did this weekend, stayed on the 3rd floor and kids ran up and down the halls half the night, went down to breakfast at 9am which ended at 10 every thing was gone when my husband asked if they were bringing more out the 2 drinking coffee didn’t respond after waiting for 30 minutes for them to bring food out to a kitchen area full of ppl they closed the doors at 10 preciously, went up to shower only for the water to be COLD this place has really gone down hill ZERO customer service