SpringHill Suites Winston-Salem Hanes Mall

幫朋友預訂的，三個人住，2個床 還有沙發床，挺好的，酒店的早餐也不錯，前台服務人員態度也不錯，房間的設施也不錯的。

Front desk was nice and helpful. Breakfast bar staff were excellent. Beds and pillows were clean and very comfortable. The bathtub/shower could have used more maintenance. Signs of mildew and outer curtain bottom was dark like it hadn’t been changed out for quite some time . The vanity mirror had splatter on it upon check-in and was still there on the second day’s maid service. The room couldn’t keep a consistent temperature. It was sometimes too cold and sometimes too warm in the which disrupted sleep. The thermostat didn’t seem to match how it felt. It was reading 74F, both when it was too cold and too hot despite being on the heat setting. Overall a good value especially since I was able to use my rewards dollars.

The breakfast was delicious. The rooms were very pretty. The beds were comfortable. The pool was smaller than expected but still very nice.

The air freshener in the lobby was over powering to the point it burned your throat. Other than that, it was a nice hotel.

Great place to stay for our daughter's gymnastics event the next day. We had a suite with the mini couch area. Everything was great! Very comfortable beds. Nice front staff. We used the pool, which was a bit cold for the kids, though they had fun. The food for breakfast is the biggest reason I knocked a star off.

Wonderful stay! Upon checking in it was just my young daughter and myself and we had a lot of items. The front desk placed us at an extremely easy to access room. The breakfast was the most pleasant surprise though. I’m a little uneasy getting breakfast places that are buffet style but this was the cleanest and most attentive I have ever been to.

Gosh we really enjoyed our stay ! The hotel was very clean the staff were very kind and willing to chat with the guest making us all feel welcome !!! Our room was spacious, clean, and beautiful !!! We had friends drop by and they too liked the room ! I’ll say for the price this was an amazing hotel to stay!

Property was ok. A bit dated. The only concern I had is oil booked on ******* and there was not a mention or selection for pet or pet fees. It was a $65 fee I wasn’t prepared for when I got to the hotel.

The front desk staff were unprofessional and had terrible attitudes (two separate women and shifts). I didn’t have any specific problems to address but every interaction with them was like I was imposing on their personal lives. One was annoyed with being asked a question while she was texting on her phone. The other one wouldn’t even acknowledge any guests while she sat there talking to her family visitor and they talked about their family drama. The room was clean and comfortable with a great layout. The lights were broken in the sitting area so it was very dark.