Sonesta Select Boston Woburn Burlington

Rooms are small They smell badly when carpet is wet Breakfast is same all days no change in menu Staff is non coperative Said the hotel management is soon planning renovation hence they have nothing much to offer guest I mean is this what is called as customer service?

I reviewed this hotel back in September of 2021 when my husband and I stayed here. At that time, we were not happy with our stay. We wanted to give this hotel another try, thinking that perhaps after two years some improvements might be made, but we were wrong. After we arrived and had unpacked, we discovered that the Wi-Fi was not working, and several television stations were not accessible. When my husband contacted the front desk, the man who checked us in came up to our room to try and address the issue. He told us that the Wi-Fi problem was with the room. He asked us to pack up, and he would give us another room. Instead of letting us know he could place us in another room on the same floor, we dragged all our things down to the front desk, only to go back up to the same floor where we started, with no real apology for the inconvenience. As my husband needed to do some work during our stay, thankfully, the Wi-Fi in this room worked, but we still had the same problems with the TV. The decor is exactly as it was when the Marriott owned it. The rooms are shabby, and the entire hotel is in desperate need of a complete remodel. There was litter in the stairways and around the outside of the building. When we arrived at the hotel, a very sketchy looking couple were sitting at one of the side entrances. During the three nights that we stayed here (August 23- August 26), we saw a few more people who looked like they had fallen on hard times going in and out of the hotel which led my husband and I to suspect that homeless people were being housed here. When this hotel was owned by Marriott, it was a nice place to stay for a reasonable price. While small, the onsite restaurant offered hot breakfast, lunch, and dinner. The staff were friendly and very attentive to the needs of their customers. Customer service does not seem to be a priority now. The location is very convenient for travelers...close to 95, restaurants, and the Burlington Mall, but sadly, I would not recommend staying there.

BEWARE! To even give this hotel 1 star is too much. I would give it 0 if I l could. I was charged twice for my room and after multiple conversations for weeks with the staff where they called me a liar multiple times and refusal to let me speak to a manager they still will not refund my money saying their system only shows 1 charge.We contacted Sonesta head office who claims they’re unable to help either as it is a privately owned entity. Terrible customer service from both operations. Save yourself the headache and loss and DO NOT stay at this thieving hotel or any Sonesta hotel for that matter.

The absolute worst hotel I have stayed in. No room cleaning after 4 nights. Smelled like urin. Pool closed in the middle of summer. Customer service was nonexistent. Breakfast was included but unpalatable. STAY AWAY!!

I will start with the positive; the location was great, with proximity to shopping and restaurants. It was very centrally located. The building itself was old and outdated. The room was something out of the 60's with little to no updating. I was on the first floor, directly next to the exit and across the hall from the housekeeping closet. About a 1.5" space under my door made it very difficult to block out the noise and constant door slamming. I went to the desk to see about moving my room to a more private area and was told they were "oversold" and could not do anything about it. Needless to say, I tried to make the best of it. The rug and bedding were dingy and dirty. I had to keep the curtains 100% closed because both windows were basically level with the parking lot and you could see into my room from the outside. The ice machine was broken and the lobby printer was not working so I was unable to print something needed for work. The breakfast was "OK", but I felt so bad for the young woman who was working. She was alone trying to facilitate breakfast for dozens of people who showed up at 7:00 am. My room was company paid, so no charges should have been made to my card other than the initial deposit for "incidentals". I started getting notifications on my phone that 3 additional charges were made to my American Express card. I had to visit the desk yet again to try to explain that NO charges should be made to my personal card. There was no explanation provided - I had to wait for the manager to arrive and he was able to remove the charges. I was extremely dissatisfied with this hotel and definitely would NOT recommend staying here.

Nice personal treatment by staff nevertheless room service only every 3 days and very unstable internet access converted what could be a fair value for this hotel lodging to be significantly expensive vis-a-vis shortcoming on the basic services like room service and internet...I'd not recommend this hotel...