Woking West (A324)

One of the better Premier Inns. Stay here regularly on business and have done for many years. Tara is a great asset, always helpful, and no problem is too small. Many of our clients stay as well, so would have no problem recommending. Great location, good free car park.

Great stay here again for four nights, and so welcomed by the staff. I find everyone so helpful, especially Tara , who even remembered my last visit several years ago. Thank you all for your help, consideration for my reduced mobility Rooms always nice and clean and get a good nights sleep. Love my breakfast in the old barn too. which I remember as a house many years ago

Very basic room cleans, however this is not very good. The toilet was clean inside but the outside was covered in stains, the carpet needs a good clean difficult to see the pattern with the amount of walked in grime. Sink took an ages to empty. Will not stay here again

The reception staff seem to spend most of thier time moaning about thier line manager rather than help customers out. The breakfast restaurant had one chef and one server. A customer left after waiting 1 1/2 hours because they had to send back thier cooked breakfast, as it wasn't up to standard. I've stayed in a lot of Premier Inns over the years, but this one was the worst. I understand there is going to be some alterations done soon . Lets hope it's for the better

The bathroom reeked of cigarettes, which was unpleasant. On top of that, every single movement from upstairs could be heard clearly. Trying to have an early night was impossible, as children were jumping up and down non-stop for hours. It felt like mini elephants were about to crash through the ceiling at any moment. The only nice part of this hotel was that the ladies that work there are super lovely.

Arrived slightly earlier than check in time and asked if there was a toilet we could use while we waited till our room was ready, got told they had no toilets for guests and that we had to drive to the Morrisons nearby and use their toilets. Eventually after checking in, walking in our room, our bathroom was covered in mould and smelt extremely damp. The onsite pub only opens at 6pm for dinner and after placing our order we were then told 15 minutes later that they don’t have some of the ingredients needed for our meals. Considering I asked before we ordered if there was anything they didn’t have before ordering, we were told they had everything listed on the menu which was clearly not true. The same thing happened with breakfast, no hashbrowns for the cooked breakfast but they only tell you this once you ask for it. Overall the experience at this premier inn was not great and I would not stay here again. Only positive is that they have onsite parking and was a good location to where we needed to be the following day.