Waverley Hotel

Hotel condition was good and easy to access city centre. Heating was not working at all, and there was no oven services, and customer services was terrible.

I stayed at the Waverley as the location is close to the start of the C2C and Hadrian cycleway. I checked reviews online and the majority rated it as "Good". The hotel was only partly in working order, but fortunately there was at least a clean bed to sleep in, and a plentiful breakfast. There is a bar serving basic standard bar main meals priced between £12 and £20, but I didn't eat there. Sadly the hotel (it had no lift, just a narrow dark staircase) was very dated with several annoying malfunctioning things. In fact "dated" isn't as accurate as "decrepit". The toilet was extremely small, with a toilet that didn't flush at all, (and no towel rail, only a tiny shelf just big enough for a plastic glass). I told reception and they said they'd fix it but the next day it still took around 6 attempts to get a proper flush. The shower worked but only a tiny flow of water, and there was a small leak from the tray which caused a fair bit of black mould along the tray bottom and the old skirting board. Oddly even when the tap was fully turned off there was a regular nuisance drip. No toilet roll holder, but the holes where it had been were still visible, just left there. Nobody had bothered to even stick a bit of Polyfilla in the holes. Both soap dispensers were empty, I had to use the sachet of shampoo. The light for the shaving mirror was broken. There was no handle on the inside of the door to exit the room. Strange, all the other rooms did have handles. You needed to half turn the key in the lock, then haul the door with some force due to the door weight. Not simple, surely a handle would be in order? Especially for an older person with no strength. The hotel interior upstairs was gloomy, dingy, and fittings were very dated and worn. I detected a constant odour of stale cooking oil. Good points - the staff were all cheerful and friendly. I suspect they'd need to be, the hotel was so dire. The cooked buffet breakfast was basic but hearty. Overall I felt ripped off and shoved into probably the worst room in the hotel, with the hotel hoping to get away with it. I only stayed for 2 nights, and wasn't expecting luxury, but I wouldn't return. I paid £116 for 2 nights. I don't recommend this hotel, and I was overcharged at that price for what I got. £30-40 would maybe be about right. This was one of the smallest - and most dysfunctional - rooms I've ever had in a small hotel. Avoid.

I was happy with my one night. Room was fine, bed really comfortable, and a hearty buffet breakfast. Hotel popular with workers, which is not surprising given very reasonable price. Just a short walk from the train station, which was great as I arrived well into the evening. I would stay here again if coming to the town for work. Hotel had a lovely bar with sports on the TV.

Stayed here for just the one night while in the area for a live music show at nearby theatre. Paid around £55 for a twin room which included a buffet breakfast if I wanted it, so the place is really good value. The room I had (no 22) had everything you need for a short stay & it was all clean & tidy with a comfy bed so I slept well as it was all nice & quiet. Is located a close walk away to the town centre, the train station & the theatre. FYI - hotel has no lifts, although this wasn't an issue for myself, it might be for some people. For the price I paid & what I got I was more than happy & would definitely use again if in the area. Many thanks.

As soon as we arrived we were greated by lovely staff members which showed us to our room then room was lovely we came downstairs to order food and the staff and the food was lovely When we got breakfast in the morning the staff were amazing and lovely We all loved the stay

Stayed for the night as we were walking the following day. Hotel is in a good location, near a Tesco Supermarket and not far from the centre. Rooms are quite old, but clean and staff friendly. Bed was ok, mattress could do with an upgrade though! We couldnt make breakfast as we were leaving early but staff made us a take away bag with a sandwich. Would stay again.

Decent enough place for the price though as other reviews point out, pretty dated. My only real complaint is the claim of "free parking" onsite - the hotel offers no parking. There is council operated on street parking which you have to vacate by 9am; or a public car park several streets away. The listing on ********** is wrong in claiming they offer free parking as part of the amenities as this is just plain untrue.

Excellent service, very friendly staff, good value for money. Great location near the tourist attractions and outdoor activities. The only issue is hotel car park. You can park for free during night and all day Sunday, but weekdays need to leave by 9am.

A last minute booking for our group of 16 but we were not disappointed. Janet and her team could not have done more for us. All the staff were very welcoming and friendly. Breakfast is normally served from 7.30 but as we were had to leave much earlier they brought Staff in at 6.00 for us! Great Breakfast, lovely evening meals too. Would definitely return Thanks from all the rally team 👏