Wuhan Marriott Hotel Hankou

My recent stay was nothing short of delightful, thanks to the exceptional service and the genuine care extended by the staffs, particularly those in the lounge service, where the team went above and beyond to ensure my comfort and satisfaction. They were attentive to my every need, whether it was providing recommendations for nearby attractions, offering refreshments, or simply ensuring that I had a pleasant and relaxing environment to unwind in. A special shout out to Amber, Camile, Anthea and Joe, who truly made my stay a wonderful one. Their understanding and caring attitude were evident in every interaction. They took the time to get to know me, listened to my preferences, and made genuine efforts to accommodate my needs and always made sure to go the extra mile.  Their dedication and professionalism are definitely assets to the hotel. I would highly recommend this hotel to anyone looking for a comfortable, relaxing, and memorable stay.

這次入住是帶娃出門旅行的第一站，萬豪作為我一直信任的品牌沒有讓我失望，有用早晚自助餐、客房送餐服務和lounge的冰淇淋和咖啡，也有用泳池，以及添加小童用品，服務都很到位。謝謝！

Good location. Hotel is clean. Very new. Spacious and comfortable.

Business hotel on the outskirts of Wuhan. The hotel is at the Hongtu Road metro stop, so very convenient if you travel via metro. It is 5 metro stops from Hankou Railway Station. The hotel is near a park for morning exercise. There are very nice swimming pool facilities including locker rooms - I really enjoyed the pool. The towels/linen were clean, white, and freshened everyday. The breakfast buffet is outstanding - so many choices - the noodles are excellent. The hotel dinner buffet closes down at 9pm (not stated in the list of hotel timings), so go early or there won't be much left and the cleaners start to remove things. We had spectacular floor to ceiling windows with a view of the suburbs.

During check-in, the front desk staff member had very limited English proficiency and relied entirely on a translation app. While we understand language barriers may exist, it was rather frustrating, especially in the hospitality industry where basic English communication is generally expected. The hotel’s location on Google Maps was inaccurate, causing us to get lost and waste considerable time. Upon arrival, the gate staff did not greet us, and no assistance was offered with our luggage. However, the bellboy on the day of our check-out—a young gentleman—provided excellent service and left a positive impression. Likewise, the female staff member at the restaurant near the lobby was impressively cheerful and attentive. The male staff member at the gym was also courteous and professional.