JW Marriott Xi'an Southwest

My family and I had a wonderful stay in this hotel when we visited Xi’an in March 2024. The Studio twin room we stayed in was bigger than our expectation and the kids loved it. Cleanliness is top notch. I’m really nit-picking here but I think it would be nice if there was an option for the bathroom blinds to make it darker for when you want to wake up late as the morning light could be a little disturbing. There’s a park next to the hotel with running tracks. There’s a mall about 2 mins walk from the hotel which has different food/restaurant options such as Burger King, KFC apart from Chinese restaurants. Our flight was rescheduled and was delayed a few hours. I requested for a late check out(beyond the regular late check out) they agreed without any hesitation. I have seen several hotels which look quiet impressive in the pictures but disappoint when you actually get there. This is not one of those. The hotel is as good as it looks in the picture if not better. Will definitely stay here again if I ever visit Xi’an again.

let me first start by saying this hotel was way above my exoectations. they have beautiful set up and the art is nice. I was blown away at the top notch quality service provided by this location. if I ever come back I would book again. Ann was very proactive with checking up on our needs and Klose Li helped us when we were leaving. room was spacious and relaxing as well.

Good service, amazing staff

入住期間享受到非常不錯的服務體驗高效的工作流程 酒店設施設備齊全現代化 大堂外面高空夜景很不錯，酒店地理位置優越，我是萬豪鈦金卡 lounge員工Cici周到細緻，笑容燦爛，給人留下深刻印象！ 下午茶和歡樂時光，食材新鮮，秒殺高新其他酒店! 簡而言之強烈推薦!

從地庫進入酒店的區域，就有一種獨屬JW的香氣圍繞在身邊。中規中矩的設計裏夾雜着小心意確實讓人驚喜。住宿期間為您服務中心的女孩子們温柔的聲音讓人如沐春風，尤其感謝Ann，在我對房間有疑問的時候第一時間解決了我的疑慮，謝謝她在我整個住宿期間對我的butler服務，可能在JW沒有這一項服務標準，但是她及時迴應以及高效解決問題的服務堪比專屬butler，讓我對着一家酒店的印象非常深刻，如果下次再回來西安，這家酒店一定是我的首選！！！ 祝一切都好！ 下次見！

床單不乾淨，導致大人小孩子過敏，衞生間沒有防滑，無標價隱形消費過多，溢價嚴重，早餐100多一位不值，外賣不送上樓，給的理由是外賣屬於外來食品酒店不能幫忙送，我們拉着摩託車，晚上還不準摩託車停放在我們拖車後面，而且停在酒店最邊上的巷子裏，一點都不影響交通，不知道為什麼不讓停。強烈不推薦入住，700 800的價格住這樣的酒店真的是不值

非常棒，房間佈局完勝洲際，落地窗給滿分，戀戀不捨的是床品，老實説，很久沒睡過這麼舒服的覺，枕頭也超級棒。最棒的其實是服務：服務中心的 sini單獨要感謝一下。週末還會帶娃來躺。

第一次入住西安高新JW萬豪酒店，從進門開始就感受到了賓至如歸的感受，禮賓部的Klose Lisa非常熱情的打招呼幫助我拿行李，前台後方的大型壁畫也很有文化藝術的深邃感，這裏要謝謝幫我辦理入住的Sunny Yang Etta專業迅速的為我辦理入住，節約時間的同事也很温暖，還有為您服務中心的Ann為我解答了我的疑惑，比如電梯間的裝飾為什麼隔層就是不一樣的，很專業！當然還有很多我沒有記住名字的服務生，謝謝他們共同的努力讓我這次出行十分滿意，今後我可能回到其他城市出差，但是如果提起西安，這家高新JW會讓我非常樂意推薦，對於這座城市的記憶，就像暖流在流淌在心間

設施：很齊全，游泳池健身房都有 環境：距離景點都不算遠，如果不堵車很近的 服務：非常好 從門口的保安大哥會幫忙開車門，大堂經理會幫忙拿行李，前台很有耐心，餐廳的服務也會有求必應，阿姨打掃的也非常乾淨，服務都非常好，很和藹而且有求必應，早飯也很豐富很好吃