Fairmont Xiamen

One of the best hotels I’ve stayed so far . If you are looking for good service , clean and a luxurious stay , this is the hotel to stay . I was greeted by Susan upon check in and she made check in and my stay a fabulous one . Called front desk and Lucky was very accommodative to my need to a later check out time . Everyone in Fairmont Xiamen was professional and their service is top notch . Lastly , My food delivery via ******* was delivered to the room without a fuss by the concierge. （ online orders or food orders ) I’m spoiled by the hotel staff . I will stay there again. Thank you everyone at Fairmont Xiamen

I had a truly relaxing and enjoyable stay at Fairmont Xiamen. The room was spotless, well-appointed, and offered a peaceful environment—perfect for reading and unwinding. What impressed me the most was the attentive service from the staff. Special thanks to Susan, who went out of her way to make my stay more comfortable, and to Will, the housekeeper who kindly arranged a book stand for me when I mentioned I had forgotten to bring one. That thoughtful gesture made a big difference in my stay. There was a small hiccup with room service during my stay, but the manager handled the situation with great professionalism and care. I truly appreciate that kind of attentive and respectful response—thank you again! Overall, room service was prompt and well-prepared, and every staff member I encountered was friendly and professional. I genuinely appreciated the warm hospitality and the attention to detail. I would definitely choose to stay here again and highly recommend this hotel to others.

費爾蒙的好印象全讓餐飲敗光了。 早餐排隊，讓我很納悶，後來歸納一下：就是不靠譜。 首要不靠譜的是這個自助餐廳的設計，把四個檔口放在了建築的四面。逼迫所有客人在原本就小的空間裏強制流動！這個餐廳的設計師要被拖出去“砍了”！側面也説了運營前置不靠譜。 第二不靠譜的是餐廳門口擺放了流量高峯期的牌子。既然知道餐廳要排隊，為什麼頭一天入住的時候不提醒客人？！ 第三，餐飲服務團隊根本配不上廚房團隊。一家新開酒店，能在這麼優秀的廚房團隊，優秀硬件加持下，還能把餐飲服務做成這麼差的，除了廈門費爾蒙就是重慶康萊德了。你們要是不曉得自己的餐飲服務有多差，你們可以去體驗一下重慶的康萊德。 1，衹點單，不上菜！ 一進門一個沒有工牌，個子較高，梳着分頭的男士，盲猜是餐廳經理了。引位點咖啡，我飯吃完了也沒等到你的咖啡。眼見咖啡無望，又像餐廳楊姓服務員點了紅茶。哎呀呀……衹點單，回答説“好的”，就沒下文了！我的天吶！離大譜！ 2，餐廳服務員能夠在收餐過程中推車打碎餐具，可憐又可恨！可憐的是基層員工繁忙無助，可恨的是餐廳培訓壓根就不到位！ 第一天的前廳服務，客房服務讓我覺得費爾蒙在廈門立得住！但是這個早餐體驗……餐飲團隊的負責人絕對應該替換掉。一將無能，累死三軍。 費爾蒙，你可千萬要幹好！一家新店，能不能立的住，還是靠自己。還有，廈門的酒店也都看着你們吶！

房間水果爛了要自己去前台提醒保潔才會換，大廳每天都一堆打卡拍照的水軍。服務真的一般，尤其是錢在房間都能丟，國內國外住過這麼多家酒店他家真的是第一家👍🏻

Excellent room and service Very good selection of breakfast The location is close to airport but not ideal for holiday

Wonderful service from the hotel staff. This is a very new hotel with excellent facilities including gym, swimming pool, bar and restaurants. Nearby, you will find two malls within walking distance with additional Chinese food options.